Job Description

The Parts Technician is responsible for ordering, warehousing, inventory control and the sale of parts. Their duties also include identifying/searching for parts and equipment, shipping and receiving, and providing excellent customer service.

At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Benefits

Extended Health & Dental Benefits

Premiums Paid by Employer

Employer Contribution Pension Plan

Growth Opportunities

Paid Training

Long term job security

Employee Assistance Program

Responsibilities

Receive and sort incoming parts and supplies

Telephone sales support

Store items in an orderly and accessible manner in a warehouse, tool room, supply room or other areas

Process incoming requisitions and issue or distribute parts and supplies for internal usage

Maintain records of orders and the amount, kind and location of parts and supplies on hand using a manual or computerized inventory system

Prepare requisition orders to replenish parts and supplies

Sell spare and replacement parts for motor vehicles, machinery and equipment in a retail setting

Post receipts, stock adjustments, request for credits and PR's into computer

Advise retail customers or internal users on appropriateness of parts, supplies or materials requested.

Fill customer orders from stock. Prepare sales slips or sales contracts.

Keep track of backorders and follow up with vendors and customers

Endeavor to increase parts sales and customer satisfaction through suggestive selling, use of coupon discounts and monthly flyer specials

Ensure that product and service quality exceeds expectations. Aids in the merchandising of parts

Must participate in all training programs made available through Peterbilt or outside vendors

Assist Parts Manager as needed

Occasional moderate lifting of up to 100 lbs is required

Qualifications

3-5 years heavy duty parts department experience

Post-secondary certificate, diploma or degree

Red Seal parts certification is an asset

Good written and oral communication skills

Strong personal organizational skills as they relate to workload, time management and setting priorities

Effective problem solving and negotiating skills

Effective conflict resolution skills

Ability to promote service sales and expand customer base.

Solid understanding of the truck industry