Job Description

Kubota Brabender Technologie Inc. is a North American leader in the development, engineering, and manufacture of innovative solutions for feeding, weighing, discharging, and flow metering of bulk ingredients. Our technologies are critical to a vast array of industrial processes, and we are dedicated to delivering quality and reliability to our customers worldwide.

Position Overview

We are seeking a highly motivated and technically inclined Parts Sales Representative to join our dynamic team. In this role, you will be the primary point of contact for customer spare parts inquiries, playing a crucial role in ensuring customer satisfaction and driving the growth of our parts business. The ideal candidate is a proactive problem-solver with a strong customer service skills and the technical aptitude to navigate mechanical and electrical part systems.

Key Responsibilities

Customer Communication: Professionally handle all customer spare parts requests via phone and email, providing timely and accurate information. Quotations & Order Processing: Prepare and provide detailed quotes as per customer requirements and process orders efficiently using our ERP system. Sales Promotion: Proactively promote and recommend spare parts and parts kits to customers to enhance value and boost spare parts sales. Technical Identification: Identify correct part numbers utilizing spare parts catalogues, mechanical layouts, and electrical drawings. Cross-Functional Collaboration: Work collaboratively with the Procurement, Logistics, Engineering, Accounting, and Service departments to fully address customer needs and ensure a seamless experience. Order Monitoring: Monitor customer orders and coordinate with the Purchasing department to ensure requirements and delivery timelines are met. Issue Resolution: Take appropriate and timely actions to resolve customer problems and concerns, ensuring high levels of customer satisfaction. Returns & Warranty Management: Process spare parts returns in accordance with company procedures and maintain accurate tracking of warranty claims and returns. Perform other related duties as assigned to support the team and company objectives.

Required Qualifications & Skills

A diploma or degree in a technical or business field, combined with a minimum of three years of relevant experience in manufacturing, sales, service, or spare parts. Demonstrated ability to read and interpret mechanical drawings and spare parts catalogues, with an understanding of machine assemblies. Proven sales and customer service experience is highly desired. A strong service-oriented mindset with a natural ability to resolve customer issues effectively. Excellent verbal and written communication skills. Ability to work in both an office and warehouse setting. Strong sales acumen with a drive to identify opportunities and close sales. Proficient computer skills, including familiarity with ERP systems and CRMs (experience with Visual ERP is a preferred asset).

What We Offer

Comprehensive benefits package available after 3 months of employment. Annual performance-based bonus after first year employment Paid vacation and personal days Flexible daytime schedule: Monday to Friday, 8:00 AM - 5:00 PM with a 1-hour lunch break. Convenient North Mississauga office with free, on-site parking and easy access to public transit. A supportive, inclusive, and respectful workplace culture where your contributions are valued. Fun and engaging company events throughout the year.

How to Apply:

If you are a technically skilled individual with a passion for customer service and sales, we encourage you to apply! Please submit your resume and a cover letter detailing your suitability for this role.

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care Flexible schedule On-site parking Paid time off Vision care
Work Location: In person