Job Description

REV UP YOUR CAREER with Dilawri Group! is actively searching for Parts Representatives to join our growing team at Dilawri Group! ABOUT US Dilawri Group of Companies is a Canadian company that represents 76 dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary! Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a \xe2\x80\x9cpromote from within culture\xe2\x80\x9d, formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service. Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.

• Passion for Excellence \xe2\x80\x93 To be the best, all the time.
• Integrity \xe2\x80\x93 We are professional, ethical, honest and accountable.
• Teamwork \xe2\x80\x93 We promote and environment of collaboration and respect.
• Customer Focused \xe2\x80\x93 We ensure every customer is satisfied.
• Willingness to Grow \xe2\x80\x93 We continuously innovate and improve.
• Make a Difference \xe2\x80\x93 We support the communities we serve.

ABOUT THE ROLE

• Provide exceptional customer service by assisting customers in identifying and ordering the correct parts for their vehicles.
• Collaborate with service technicians and other team members to ensure accurate and timely fulfillment of parts orders.
• Maintain up-to-date knowledge of parts catalogues, pricing and inventory levels.
• Process parts orders, track shipments, and keep customers updated on the status of their orders.
• Handle customer inquiries, provide product information, and resolve issues or concerns in a professional and timely manner.
• Keep accurate records of parts inventory, order history and customer interactions.
• Prepare parts invoices.
• Ensure your work station is clean and in an orderly manner.
• Examine returned parts for defects.
• Exchange defective parts or refund the customer.
• Saturday shifts with an off day during the week in lieu.
• Experience with CDK, Xtime and Nissan/Infiniti brand.

ABOUT YOU

• You are committed to offering world class customer service and building lifelong customer relationships.
• You have a growth mindset and are continuously innovating and developing your skills.
• You thrive in an environment that supports collaboration and respect.
• You are passionate about making a difference.
• You are honest, trustworthy and care about providing the best possible customer experience.

Give us the right attitude, we\xe2\x80\x99ll give you the rest! If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration. We thank you for your interest in a career with Dilawri Group of Companies! Go to our website to see more about our company and the many reasons why you will want to work for us!