Job Description

Company:

Horizon Ag & Turf

Location:

Lloydminster, AB

Position:

Parts Manager

You:

You have a wealth of experience in the parts industry and as a team leader! Your drive to find the perfect solution every time is unmatched. With a passion for equipment and a natural mechanical inclination, you excel in customer service, attention to detail, and maintaining accurate inventory. Your proficiency in managing SKU systems, handling OEM parts, and navigating ERP software sets you apart. Plus, your excellent communication skills make you stand out!

Us:

Horizon Ag & Turf was established in 2024 as Agland and Martin Deerline merged operations. While the name is different, you can expect the same faces to greet you, quality equipment, timely service solutions and parts reliability when you walk into our dealership locations. We are a family-owned and operated business with over 65 years of experience in agriculture, property owner, landscaping, construction and golf industries.

Grounded by our Roots. Eyes on the Horizon.

Responsibilities:

Develop and implement practices that provide above average customer satisfaction for Parts department internal and external customers. Lead, manage and support employees to hold them accountable for achieving current business and productivity goals and improve profitability and efficiency Develop and execute Parts Department marketing plan and monitor monthly to ensure sustained revenue growth and achievement of departmental goals. Creates annual Parts Department goals and budget, in alignment with the organization's financial and operational objectives. Analyze monthly financial and management reports and use them to effectively manage the department and its profitability goals. Provide an "Industry Leading" customer experience for both internal and external customers. Work with the aftermarket and marketing teams to coordinate customer clinics, demo days, and related promotional events and trade shows. Maintain an accurate and up-to-date inventory control system. Timely completion and submission of parts warranty claims and returns. Ensure that proper Health & Safety processes and applicable training are in place to create a safe work environment. Develop and maintain positive relationships with customers and vendors; ensuring our employees make customer satisfaction a priority to create customer loyalty and generate referrals Maintain a high-performance parts team through hiring, training, coaching, mentoring, and performance management in a safe environment

Skills and Experience:

Minimum of 1-2 years' experience of Parts Management (or 3-4 years' experience as an Assistant Parts manager). Journeyman Parts Certificate (or equivalent years of trade experience). Prior Management Experience is an asset Ability to use standard desktop applications such as Office, Excel and Windows. Ability to speak effectively one-on-one and in front of a group. Basic understanding of financial principles relative to Parts Department operations. Excellent negotiating/conflict resolution skills. Solid coaching and employee development skills. Familiarity with our Products is preferred.

Benefits:

Well-established company with long-term customers Competitive compensation plan Full benefits package (RRSP, Life, AD&D & Disability, Medical/Dental & Health Spending Account) Company Matching Registered Retirement Savings Plan Comprehensive and ongoing training/ professional development opportunities Supportive team environment Employee Discounts



* Work Life Balance, 3 weeks paid vacation