Job Description

Pacific Coast Heavy Truck Group is now accepting applications for a

Parts Counter Person

to be part of our team in

Langley

in a full-time, permanent capacity. We are selectively looking for applicants with the right experience and work ethic to fit our company and join our growing team.

We Offer:

A stable union environment with a competitive compensation package Generous company pension Extended Health and Dental Care benefits Opportunities for development, growth and advancement

Responsibilities:

Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line. Answers phone calls, providing price quotes and other information. Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. Provides high level of service to internal and external customers. Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. Locates out-of-stock parts from outside source and submits an emergency order, if necessary. Notifies the service advisor and the customer when special ordered parts have been received. Pulls orders for delivery, making sure all parts are tagged. Follows up on back-ordered parts. Verifies will-call and back-order items weekly so they can be returned to the vendors, or stocks those items not picked up or required. Replenishes assigned inventory daily. Assists outside sales representatives with their orders. Makes sure all internal requests for parts are billed. Receives payment from retail customers or obtains credit authorization. Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice. Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Keeps orderly records of all repair orders, invoices, and special-order parts. Sets up orders for daily shipment, delivery or pick-up. Solicits assigned accounts by phone. Keeps front and rear counter areas clean and uncluttered. Cleans computer terminals and printers daily. Participates in all training programs that are made available. Keeps current on new products and product updates. Participates with the parts manager in maintaining a lost sales tracking program. Maintains professional appearance.

What we are looking for:

Red Seal Parts Person or Journeyman experience preferred Experience dealing with the public in sales/service capacity Self-motivated, team-oriented individuals who have the ability to perform successfully under pressure Professional demeanor and superior customer service skills Strong computer skills preferred Strong Written and Verbal Skills Able to lift up to 50lbs on an occasional basis Flexibility to work evening shift (premium provided) Drivers abstract required
Tuesday to Saturday evening shift

If this sounds like you, apply today!

Please note that only shortlisted applicants will be contacted.

Job Types: Full-time, Permanent

Pay: $21.42-$42.85 per hour

Benefits:

Casual dress Company pension Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Tuition reimbursement Vision care
Experience:

Heavy Duty Parts: 2 years (preferred)
Licence/Certification:

Parts Red Seal Certificate (preferred)
Work Location: In person