Job Description

Are you someone who thrives on providing exceptional customer experiences? Do you have a talent for understanding customer needs and finding innovative solutions? We're growing and currently searching for a Parts Coordinator to join our team in Havelock, Ontario. If you're passionate about delivering top-notch service and are eager to leverage your skills in problem-solving and strategic thinking, then we want to hear from you.
Who are we? Legend Boats\' mission is to Create Memories. Whether we are working on a cool new design, adding an innovative feature, or squeezing in that extra bit of value, all were thinking about is providing you with the ultimate boating experience and creating memories that will last a lifetime. As one of Canadas largest boat companies and one of the fastest growing boat brands on the market, every one of our boat models is designed by, and built for, Canadians. We design and manufacture over thirty models of aluminum fish/ski/cruise boats, four deck boat models, and over forty models of pontoon boats that are distributed through over 60 Legend Dealers across Canada. We continue to make Legend Boats an effective organization and a great place to work, through career advancement, workforce diversity, continuous personal and professional self-development, along with open dialogue to support product and process enhancement. We are committed to building an inclusive and diverse workforce, representative of the communities we serve and beyond. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women, persons with disabilities, LGBTQ+ persons, and others who contribute towards promoting innovative ideas and solutions.
Why join the Legend Family?

• Great Company Culture - It is the core of our values
• Ongoing Training - Consider career development opportunities at our own Legend University
• Celebrate with Your Team - Enjoy recognizing holidays and participating in fun company events
• Get out on the Water with our Boat Loan Program
• Flexible Vacation Plans - Starting with up to 4 weeks annually
• Medical, Dental, Life, and Disability Insurance Benefits
• Pension Plan and company matched contribution

What will you be doing as a Parts Coordinator?

• Ensure availability of all products and accessories
• Develop and qualify additional marine accessories to complement Legend products
• Process parts orders using our internal software systems
• Manage inventory of parts and accessories
• Reconcile accounts receivable
• Package, bill, and handout parts to boat riggers, technicians, and retail counter staff
• Track and WIP parts in our ERP system
• Source parts cost-effectively from new suppliers
• Monitor stock levels for just-in-time inventory
• Minimize carrying costs and obsolete parts inventory
• Maintain an organized and clean parts area
• Meet weekly with the Director of Customer Service to discuss parts issues and provide updates
• Order, receive, and stock parts orders
• Handle all Parts Order Request cases
• Collaborate with the parts team to accomplish tasks
• Ensure product aisle, row, and bin locations are entered in our ERP system
• Ensure product information is complete and accurate

In addition to your primary role, you may assist as a Customer Care Specialist, performing duties such as:

• Greeting clients and generating repair order estimates
• Assisting with boat drop-off and pick-up
• Invoicing repair orders and warranty claims
• Scheduling service appointments
• Coordinating service technicians\' assignments
• Conducting new boat pickup orientations and on-water orientations
• Handling customer concerns and ensuring satisfaction

What are we looking for in a Parts Coordinator?

• Basic reading, writing, and arithmetic skills
• Willingness to give extra to get the job done
• Flexible, focused, and task-oriented
• Punctual, detail-oriented, and reliable
• Aptitude for sales
• Familiarity with boats, motors, parts, trailers, and the marine industry
• Great communicator who enjoys engaging with boaters

Salary: $21 - $25 Hourly based on experience, plus performance-based bonuses and career development. If you're ready to join a dynamic team dedicated to creating unforgettable boating experiences, apply today!