Job Description

What you'll do

Oversee daily operations of the Parts & Service department, ensuring timely responses to service requests and warranty claims. Handle incoming calls, emails, and inquiries from dealers, service technicians, and customers. Coordinate and process warranty claims, service orders, and parts distribution. Work closely with manufacturers for warranty approvals, technical guidance, and escalations. Monitor and manage parts inventory, ordering, and distribution to ensure efficiency and accuracy. Maintain strong relationships with dealers and service partners, providing consistent support and communication. Supervise and mentor team and partner members, offering training and guidance to improve performance. Track, report, and follow up on open service cases to ensure resolution and customer satisfaction. Collaborate with Sales, warehouse, and logistics teams to streamline service operations. Keep dealer and service databases accurate and up to date. In field service as required

What you bring

2-4 years of experience in

service, warranty, or parts management

(appliance, HVAC, automotive, or related industries preferred). Experience supervising or leading a small team is an asset. Excellent communication and problem-solving skills -- confident handling both customers and service technicians. Strong organizational abilities with a focus on follow-up and follow-through. Comfort with order entry systems, inventory management, and warranty platforms. A team-player attitude and the ability to work cross-functionally with sales, service, and warehouse staff.

What we need

Availability Monday to Friday, 8:30-4:30, with flexibility if/when needed. High proficiency in Microsoft Office Suite, especially

Excel

. Experience with QuickBooks Desktop and CRM or service management tools is a strong asset. Commitment to delivering

exceptional customer service

-- we pride ourselves on maintaining a 5-star reputation.

What we offer

Competitive base salary + semi-annual bonus. Internal health benefits allowance of $2,000 annually. Paid time off and holidays. Company events -- we work hard and celebrate as a team. Casual dress and a collaborative, supportive work environment. On-site parking and employee product discounts. Newly renovated facilities including offices, warehousing, showroom, training center

Job Type:

Full-time, Permanent

Benefits:

Dental and vision care Casual dress Store discount Company events On-site parking

Schedule:

8-hour shift Day shift, Monday to Friday Weekends as needed

Experience:

Parts/service/ warranty: 3 years minimum Supervisory experience: 3 year minimum Field technician

Work Location:

In person

Job Type: Full-time

Pay: $22.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Mileage reimbursement On-site parking Paid time off Vision care
Experience:

service technician : 3 years (preferred)
Work Location: In person