Job Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Motorsports Parts and Accessories Associate. The ideal candidate will have a passion for motorsports and extensive knowledge of parts and accessories for various vehicles, including motorcycles, ATVs, UTVs, and more. This role involves actively engaging with customers, providing product recommendations, processing orders, ensure customer satisfaction and the achievement of The North West Company (TNWC) motorsports' goals and objectives.



Joining NWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.



NWC is a leading retailer to under-served rural communities and urban neighbourhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role:

Drive sales, foster customer relationships, and contribute to the overall success and growth of the company's motorsports parts business. Provide knowledgeable recommendations on motorsports parts and accessories based on the customer's specific requirements, generating immediate quotes on retail plus shipping as well as information on availability and time to ship. Ensure accuracy of sales and profitability and process calls, emails, service desk tickets, website requests, and release special orders efficiently to maximize revenue. Handle customer communication regarding returns and/ or problems with orders. Issues return authorizations and maintain related records. Control number of returns due to errors by using parts equipment and information resources to accurately identify needed parts, accessories, and apparel. Return a satisfactory profit on dealer capital invested in parts & accessories. Maintain proper purchasing procedures, inventory control, security, and pricing; Actively solicit sales and suggest selling of service-related parts and accessories in conjunction with the service department. Process P&A requirements for Service and Sales department. Ensure proper training on Dealer Management System and all OEM systems and product training. Assist in ensuring website is constantly updated and maintained to generate new sales and entice customers to purchase. Support other departments when needed. Complete other duties as assigned.

Desired Skills & Experience:

3+ years working in a Parts and Accessories dealership environment or equivalent experience. Must have a Class 5 Driver's License High School education or equivalent. Must possess effective communication and interpersonal skills with a demonstrated ability to provide superior customer service. Must be detail conscious while demonstrating a high level of accuracy recording lost sales according to procedures. Experience with Ski-doo, Honda and Yamaha preferred. Experience with OEM systems preferred (BossWeb etc.). Excellent organizational, planning and the ability to prioritize tasks. Knowledge with CDK Light Speed is an asset.

Location:

NWC Motorsports, 2010 Notre Dame Avenue, Winnipeg, MB

Reports to

:

Parts and Accessories Manager




We create a collaborative and constructive culture by:



o Being Enterprising o Committing to our Customer o Working with Passion o Leading and Developing Others o Demonstrating Respect and Inclusivity o Building Trust



The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

A competitive salary is offered, along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This is an active job opening for a position that is currently available and we are actively seeking to fill.



This position adheres to the Corporate Application Process Guidelines.