Job Description

Who are we?

Arbutus RV has been helping Vancouver Islanders explore the open road since 1988. With seven locations across the Island, we've grown to become the largest RV dealer on Vancouver Island--and one of the most trusted in British Columbia.

Our team is passionate about adventure, guest experience, and community. Whether it's helping families find their first RV or supporting seasoned travelers with parts and service, we pride ourselves on delivering friendly, professional, and reliable experiences every step of the way.

At Arbutus RV, we're more than just a dealership--we're a group of people who believe in the RV lifestyle, in supporting our local communities, and in creating lasting memories for our guests. If you're looking to join a dynamic, growing company where teamwork and passion drive success, we'd love to hear from you!

We are looking for a highly motivated individual to join our team as a

Parts Advisor

.

What We Offer

Salary: $22.59 to $26.70 per hour. A comprehensive benefits package that addresses our staff's overall well-being and includes dental, extended healthcare, life insurance, and a healthcare spending account An RRSP match. Employee discounts on all our products and services!
Need extra time off? We're family-owned and recognize the importance of supporting families, so we have a generous unpaid time off policy in addition to regular paid vacations.

And there's more! We have monthly celebrations of staff in each of our locations, annual staff appreciation events for everyone, and we are closed between Christmas and New Year's to give our staff time to be with their families.

Who You Are

You are a team player with a positive can-do attitude who seeks opportunities to help others and make every customer experience the best possible! Your attention to detail and enviable organizational skills allow you to juggle many tasks with a smile.

As a Parts Advisor, you are often the first point of contact for customers who need parts or accessories for their RVs, and you are the one who keeps the technicians supplied with the parts they need to get their job done. With your careful attention to detail and superb organizational skills, you will skillfully manage the dealership's RV parts and accessories inventory, tracking inventory levels and ensuring that popular items are always in stock.

Your proficiency with computers will enable you to navigate electronic parts catalogues as you search out the right parts while keeping inventory records up to date.

If you want a career growth opportunity where you can learn and work in a varied customer-focused team environment, this could be your opportunity!

Essential Job Functions

Keep accurate inventory of parts and accessories Monitor sales of parts to track movement Liaise with Warranty Administrator to facilitate warranty returns or re-orders Assists in resolving discrepancies between the computer inventory and parts on hand Assist with physical inventory preparation and counting Maintain parts area in a clean and well-organized manner; keep work area clean and organized Process and submit daily and Special Order Parts requests, collect deposit or full payment; notify Service Department and customers upon arrival of Special Order Parts Liaise with the manager to set stock levels and selection of items for weekly and special parts orders Assist in receiving and stocking parts orders; inspect parts received to ensure they are correct and damage-free Monitor inventory shipments and purchase orders to ensure accuracy; resolve discrepancies and follow-up; maintain accurate records Inspect and confirm incoming warranty parts are correct and in satisfactory condition and report to the Warranty Administrator Facilitate timely returns and item credits from shipper and supplier when items are incorrect or damaged when received Generate stock orders as recommended Revise order quantities as needed and prepare order reports Set up and monitor orders for daily shipment, delivery, or pick-up Prepare technician parts orders to ensure timely, efficient handover of parts to technicians Maintain regular communication with Service Advisors regarding the status of repair orders, parts on order, etc. Maintain an awareness of seasonal requirements for parts and accessories Assist customers with requests for RV parts and accessories, including answering phones and front counter sales Promote Arbutus RV-supplied parts and accessories Ensure all parts requested are accepted by the person paying before ordering Collect payment from customers Inspect vehicle or RV to confirm the parts necessary to complete repairs or installations Schedule installation appointments with designated service staff Schedule, document and facilitate timely customer updates on their parts order progress Schedule, track and facilitate outside repairs when required Communicate effectively with customers and staff in a professional and courteous manner Deal with customer complaints courteously and promptly and forward to management

Health and Safety Considerations

Strict adherence to all health and safety policies is necessary Ability to lift parts and accessories up to 25 lbs. Ability to sit and stand for long periods Able to work comfortably with computer equipment, including monitor, keyboard and mouse Bending, lifting, kneeling, reaching Ability to deal with customers, vendors, management, and co-workers using calm, effective and courteous language

Skills and Experience That Make You a Good Fit

Excellent customer service skills Effective communication skills - able to listen, understand needs and provide information clearly and understandably Organizational skills; easily move from one task to another Detail-oriented, thorough and analytical Basic computer skills Dependable with a strong work ethic Self-starter Team player Thorough and analytical in thinking; detail-oriented Good physical health, able to lift up to 25 pounds Driver's license and good driving record
Job Types: Full-time, Permanent

Pay: $22.59-$26.70 per hour

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount
Work Location: In person