Job Description

Mountain Mechanical Sales & Service Ltd is an International truck dealer looking for a Parts Advisor. Wage is dependent/based on experience

Position Purpose:

To be an integral and vital part of customer service when interacting with our customers. This position is crucial to achieve the highest customer satisfaction by performing their duties in accordance with current OEM practices and our company's policies and procedures.

Responsibilities:

This position is responsible for the ordering, receiving, inventory and selling of all parts. Communicating with customers and with all other internal departments.

Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line. Answers phone calls, providing price quotes and other information in a courteous and cheerful manner. Assists technicians at the back counter, ensuring that the Tech presents a hard copy of the Repair Order with the appropriate lines/complaints when requisitioning parts. Provides high level of service to internal and external customers. Sets up orders for daily shipment, delivery, or pick-up. Pulls and fills orders from stock. Maintains levels of stock parts and shop materials Locates out-of-stock parts from outside source and submits an emergency order, if necessary. Notifies the service advisor and the customer when special ordered parts have been received. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Replenishes assigned inventory daily. Makes sure all internal requests for parts are billed on service repair order. Receives payment from retail customers or obtains credit authorization. Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice. Keeps orderly records of all repair orders, invoices, estimates and special order parts.

Qualifications that a candidate MUST possess in order to gain consideration for this position:

Previous experience in the Medium / Heavy Duty truck industry. Must be a team player with a strong sense of commitment to the customer. Must be self-motivated and have good written and verbal communication skills. Must conduct themselves in a professional manner. Ability to handle large volumes of work and occasional stressful situations.

Qualifications that are WANTED in a candidate:

Microsoft programs and applications would be useful in this role. Good organizational skills. Working knowledge of International and supplier / vendors warranty policies
Job Types: Full-time, Permanent

Pay: $62,400.00-$72,800.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Ability to commute/relocate:

Cranbrook, BC: reliably commute or plan to relocate before starting work (required)
Experience:

parts: 2 years (preferred)
Work Location: In person