Job Description

Title: Partner Service Associate, HELP

Employee Working Location: Office/In-person (Victoria/Salt Spring Island, BC)

Employment status: Permanent full time

Salary band: $48,853 - $61,066 year

The Canadian Red Cross (CRC) \xe2\x80\x93 one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada\xe2\x80\x99s Best Employers 2022 - is seeking a Partner Service Associate, to join our Health Equipment Loans Program team.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The incumbent will oversee the regional Advanced Equipment Short Term and Long Term Loan Programs on behalf of the Canadian Red Cross Health Equipment Loan Program (HELP). They will work closely with representatives from the regional Health Authority and will be responsible for ensuring and achieving the contractual obligations of these services and facilitating excellent communication and issue management with the regional Health Authority and their health care professionals. The Partner Services Associate works closely with the Medical Equipment Distribution Supervisor (MEDS), for program service delivery, inventory management, the maintenance of select advanced medical equipment and HELP site management.

In this role, you will:

• Monitor program delivery to ensure performance standards are met and quality control; analyzes program service delivery; recommends improvements.
• Oversee the day-to-day operations including, but not limited to, accuracy of client loan records, waitlist and overdue loans
• Audit the Equipment Status Report lists and provide guidance to mitigate patterns of misuse or equipment issues for the Long Term Loan Program (Vancouver Coastal Health and Fraser Health regions only)

• Provide direct service to clients, as necessary.

• Recruit, train, supervise, and evaluate the Partner Service Assistant Coordinators and volunteers
• Monitor & manage department budget for advanced equipment repairs and works with MEDS to determine advanced equipment purchases.
• Represent the Red Cross in Advisory Board meetings with the regional Health Authority and works with members to respond to and resolve any issues that may arise
• Maintain solid working relationships with internal and external stakeholders.

What we are looking for:

• Completion of a 2-year post-secondary diploma in a related field and a minimum of 3 years of job-related work experience, or an equivalent combination of education and experience.
• Minimum of 2 years\' experience supervising employees and/or volunteers.
• Minimum 2 years working in front line customer service; experience working in a high-volume call center an asset
• Experience facilitating meetings and collaborating with external stakeholders, preferably within health care
• Proven experience working with a diverse population.
• Valid BC (British Columbia) Driver`s license required.
• First Aid (standard or emergency) an asset- Strong computer skills, including competence in Word, Excel, PowerPoint, Visio, Teams, SharePoint and Outlook programs
• Able to lift and carry 50 lbs.

Working conditions:

• The majority of the work is performed in an office environment.
• Applicant must be willing to travel throughout region, as required
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

• Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

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Canadian Red Cross