Job Description

The CDW Canada Account Manager - PSCC is responsible for making outbound sales calls regarding partner campaigns. Sample tasks for this job include but are not limited to prospecting for new customers, cold-calling new and existing customers; managing and updating opportunity pipeline; interacting with customers by phone and email to provide product information; taking orders; providing order status updates; responding positively to difficult or upset customers; navigating within multiple departments and applications to find and view customer account details; and communicating effectively while taking care of the customer\'s needs. The Account Manager-PSCC\'s primary duty and responsibility is to give customers a \xe2\x80\x9cone stop shop\xe2\x80\x9d for all their technology needs, while providing an unmatched customer experience to all CDW\'s new and existing customers.Key Areas of Responsibility\xc2\xb7 Support outbound calling campaigns for partner initiatives.\xc2\xb7 Cold-calling new and existing customers to uncover opportunities with designated partners.\xc2\xb7 Pitching CDW\'s and our partner\'s value proposition to customers.\xc2\xb7 Working collaboratively with our sales organization to sell partner solutions.\xc2\xb7 Promptly identify, research, and resolve inquiry requests using tools and product knowledge provided by CDW.\xc2\xb7 Administer and foster a positive and professional working relationship with internal departments including Customer Solutions, and other sales segments.\xc2\xb7 Meet or exceed assigned sales quotas and ensure other performance goals are met.\xc2\xb7 Continuously develop and enhance sales skills, system skills, technical skills, and customer service skills through on-going training.\xc2\xb7 Sell additional services by recognizing opportunities to up-sell accounts.\xc2\xb7 Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity.Required Skills

• Possesses excellent verbal communication skills - vocabulary and articulation.

\xc2\xb7 Basic computer skills - experience with Microsoft preferred.

• Demonstrable organizational and time management skills - ability to multi-task in an ever-changing environment
• Ability to achieve success individually and as part of a team in a highly structured and regulated work environment.
• Persistence combined with a positive attitude and approach to work and others - self-motivating work style.
• Ability to solve problems and resolve conflict directly in multiple communication channels.
• Mature, positive, and collaborative interpersonal skills

Qualifications

• High School diploma or equivalent
• 1-year CDW sales experience

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