Job Description

JOB TITLE: Part Time, Transit Service Clerk
DEPARTMENT: Transit
NUMBER OF POSITIONS: 2
JOB STATUS & DURATION: Temporary

HOURS OF WORK: Up to 30 hour workweek
LOCATION: Bramalea Terminal.
HOURLY RATE: $19.72
JOB TYPE: Union
POSTING DATE: March 04, 2024
CLOSING DATE: March 13, 2024

AREA OF RESPONSIBILITY:

Reporting to the Transit Service Coordinator and the Manager, Customer Experience. This position supports the division\xe2\x80\x99s strategic goals by promoting the use of Brampton Transit as a viable alternative to the automobile through the delivery of exceptional customer service, which includes up-to-date route information, fare media sales and friendly courteous service.

• Process and promote fare media sales in a fast-paced environment.
• Handle cash, debit and credit card transactions.
• Provide bus routing information as well as assist customers with planning their bus route within the GTA.
• Respond to customer enquiries regarding various fare options.
• Ensure sales are recorded in Point of Sale (A2G) and Station Point of Sale (PRESTO).
• Prepare end-of-shift reports and balance high volumes of cash and cards.
• Deposit monies in the safe, ensuring bag contents match the deposit slip and deposit log.
• Ensure customer waiting areas are clean; acting quickly to address any deficiencies.
• Maintain a clean and safe work area.
• Provide assistance in the training of new employees.
• Perform other and similar and related duties to this position as assigned.

SELECTION CRITERIA:

EDUCATION:

• Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education.

OTHER SKILLS AND ASSETS:

• Previous cash handling, cash balancing, customer service experience, with a strong attention to detail.
• Good written, verbal communication skills with the ability to resolve/diffuse customer service issues.
• Exceptional interpersonal and customer service skills with the ability to resolve questions and concerns in a fast-paced work environment.
• Strong computer skills and point of sale systems (Access 2 Gov & PRESTO preferred).
• Sound judgment; excellent public relations and communication skills.
• Strong knowledge of the streets in Brampton.
• Ability to interpret maps and timetables is essential.
• Able to work independently and as part of a team.
• Ability to work with minimal supervision.
• Ability to work at any Brampton Transit Service Centre location.
• Successful candidates must be available to work flexible hours; this position will be required to work days, evenings, weekends and holidays.

**Preference will be given to students that have a permanent residency in Brampton.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview: Our recruitment process may be completed with video conference technology.

If this opportunity matches your interest and experience, please apply online by clicking the button above by March 13, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select \xe2\x80\x9cprefer not to answer\xe2\x80\x9d as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant\xe2\x80\x99s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new

If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new

City of Brampton