Job Description

The Thrift Store Clerk provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Norwich Thrift Store.

KEY RESPONSIBILITIES:

Operations

• Protect the integrity of all donated items
• Responsible for accurate completion of all customer transactions including cash and debit sales
• Process raw materials by loading/unloading, sorting, packing, pricing, and storing donations
• Interact with customers/donors in a positive, friendly, and courteous manner
• Contribute to meeting store budgets by maintaining customer service standards
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”
• Replenish inventory levels based on supervisor’s directions
• Provide customer service and greeting customers
• Unload donations and place stock in appropriate warehouse location
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed
• Removal of inventory from sales floor as directed
• Abide by store policy and procedures
• Work with volunteers as assigned

Communications

• Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

Health & Safety

• Contribute to the safety of staff and customers (e.g. snow removal, clear fire exits, cleans spillage; no obstacles inside/outside the store)
• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary; on a rotational basis clean the lunchroom, washroom and other common areas
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures

Perform other duties as required WORKING CONDITIONS:

• This is a permanent, part-time position based upon 18 hours per week
• Shifts will include Saturdays and the occasional weekday, as per operational requirement
• The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility
• Flexibility in scheduling is required
• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required
• Ability to lift/move up to 40 pounds on a regular basis

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Completion of Secondary School
• Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

• Have a minimum of three (3) months of prior related experience
• Cash handling experience is required
• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.
• Basic math skills required

SKILLS AND CAPABILITIES:

• Attention to detail, problem solving and analytical skills
• Self-motivated/disciplined
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change
• Ability to maintain information in confidence and exercise good judgement
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment
• Excellent interpersonal skills, integrity, and adaptability
• Exhibit good listening skills, have strong oral/written communication skills
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants, however, only those candidates to be interviewed will be contacted. You must advise your managing supervisor of your intentions prior to submitting your application.

Published
August 22, 2022
Location
Norwich
Job Type
Part-time
Ministry Unit/Dept:
Norwich Thrift Store
Salary Range:
$15.00 per hour
Address:
18 Main St. W
Posting Expires:
September 5, 2022
Applications Accepted By:
April Greenwood: april.greenwood@salvationarmy.ca