Job Description

CLOSING: November 17, 2023
Land AcknowledgementGeorge Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.Equity Statement George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities. GBC Vision To be a college renowned for its inclusion, excellence, relevance, impact, and leadership. Position Summary:Reporting to the Operations Manager, the incumbent will provide support to the programs, students, Faculty, Lab School Managers, Accessible Learning Consultants, Learning Strategists/Consultants, and Student Success Specialists. The position will provide staff and students with direction and assistance relating to general questions and concerns.

Key Responsibilities:

• Provides front line, first contact support and customer service to students and applicants, and the general public via telephone, email, fax and in person.
  
• Provides information to potential students on entrance requirements, divisional select and admissions processes.
  
• Provides student advisement on policy and procedural issues such as academic standings, program status, registration, police checks, etc. A thorough knowledge of College Policies and Procedures is required.
  
• Oversees BANNER/MILLENIUM and related student record matters including grade entry, add/drops, exemptions. Responsible for MILLENNIUM grade entry when faculty cannot enter on time.
  
• Attend on-going training relating to BANNER, MILLENNIUM, CAPP, Academic Interface (AI) and relevant college policies and procedures.
  
• Provides relevant assistance with progression/graduation processes including printing of grade reports, recording of status, and forwarding relevant documentation to Registration office.
  
• Provides administrative support to the Faculty, Lab School Managers, Accessible Learning Consultants, Learning Strategists/Consultants, and Student Success Specialists in the School of Early Childhood, including scheduling of appointments, booking and scheduling tests, communications, and statistical reports.
  
• Provides support to Directors office including assisting with events and operational activities.
  
• Other related duties as assigned.

Educational and Experience Requirements:

• Three-year post-secondary education program or equivalency.
  
• Minimum two (2) years of experience working in a busy office environment.
  
• Experience in the educational sector preferred.

Skills and Attributes:

• Demonstrated initiative and ability to work independently with minimal supervision.
  
• Ability to establish priorities and make decisions within prescribed boundaries.
  
• Excellent interpersonal, customer service and organizational skills.
  
• Discretion, sound judgement and a commitment to preserving strict confidentiality.
  
• Ability to lift between 20 kg or 44 lbs (i.e., lifting boxes, assisting with table and chair set up, archiving, etc.).
  
• Demonstrated communication, collaboration, and teamwork skills at a professional level.
  
• Demonstrated commitment to uphold the Colleges priorities on diversity and equity.

Interview process may consist of a practical skills component.Notes:

• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
• First consideration will be provided to regular part time (RPT) support staff in accordance with the part time Support Staff Collective Agreement.
• GBC employees please use https://adfs.georgebrown.ca/adfs/ls/IdpInitiatedSignOn.aspx to apply via our internal site using your GBC credentials for consideration prior to the internal closing date.

About Us:George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTAs top employers. Why work here?George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.