Job Description

MARQUE : MANGO

POSTE : CHEF D'EQUIPE - TEMPS PARTIEL

Fox Group est un detaillant en pleine croissance avec 9 000 employes a l'echelle mondiale, et un partenaire privilegie de plusieurs grandes bannieres de vente au detail en Israel, en Europe et au Canada. Nous sommes ravis d'annoncer l'ouverture des magasins MANGO au Canada.



Fondee a Barcelone, en Espagne, MANGO est une marque de mode de renommee internationale qui concoit, fabrique et commercialise des vetements et accessoires pour femmes, hommes et enfants. Elle compte plus de 2 700 magasins dans 115 marches.



Dans le cadre de notre plan d'expansion au Canada, nous sommes a la recherche de

chefs d'equipe dynamiques, passionnes de mode et experimentes pour notre magasin de St-Bruno

, a temps partiel. Ce poste releve directement du gerant de magasin, et ensemble vous constituerez l'equipe du magasin.



DESCRIPTION DE POSTE - CHEF D'EQUIPE TEMPS PARTIEL



Le ou la chef d'equipe joue un role essentiel dans la stimulation des ventes de l'organisation. Il ou elle atteint ses objectifs de vente personnels tout en motivant et encadrant les autres employes a atteindre les leurs. Le ou la chef d'equipe veille a offrir une experience client constante et de qualite, tout en soutenant la direction pour repondre aux attentes de l'entreprise. Il ou elle assure le respect des normes du magasin, y compris la presentation visuelle, le marchandisage et les operations en arriere-boutique, selon les directives de la compagnie.



Le ou la chef d'equipe doit etre disponible de facon flexible, notamment pendant les periodes de pointe et les jours feries, afin d'ouvrir ou fermer le magasin et de couvrir les pauses, reunions, ou autres besoins etablis par le gerant ou l'assistant-gerant. Le ou la chef d'equipe donne le rythme sur le plancher de vente et sert de modele en matiere de service a la clientele et de comportement de vente. Le poste est de

20 heures par semaine

, avec possibilite de monter jusqu'a

30 heures selon les besoins du magasin

.



COMPETENCES ET APTITUDES RECHERCHEES



Le ou la chef d'equipe doit demontrer un ensemble de competences cles pour reussir :

Relationnel

: Influence les autres par une communication efficace, motive et delegue les taches.

Resultats

: Se concentre sur la performance et obtient des resultats concrets.

Analyse

: Comprend les besoins du commerce avec un bon sens du client et des finances.

Adaptabilite

: Reste flexible, positif et resilient en toute situation.

Le ou la chef d'equipe peut etre appele(e) a effectuer d'autres taches connexes, a la demande de la direction ou du siege social.



RESPONSABILITES PRINCIPALES



Offrir constamment une experience client exceptionnelle. Appliquer les strategies de l'entreprise. Former et motiver les collegues en matiere de ventes et service a la clientele. Agir comme responsable en magasin lors des quarts assignes. Conseiller les clients en stylisme et partager ses connaissances de la mode. Connaissance approfondie des produits, de l'histoire de la marque et des politiques de l'entreprise. Resoudre les problemes clients en l'absence du gerant ou de l'assistant-gerant. Donner de la retroaction sur la performance individuelle et collective. Participer a l'integration et a la formation des nouveaux employes. Respecter les politiques et procedures en l'absence de la direction. Aider a atteindre les objectifs de main-d'oeuvre et maintenir un bon niveau de service. S'assurer que les employes prennent leurs pauses et repas reglementaires. Ouvrir et fermer le magasin au besoin. Participer aux operations de reception et mise en marche des produits. Participer aux changements de vitrines et a l'organisation visuelle du magasin. Effectuer des transactions au point de vente et remplir certaines fonctions de gestion.




EXIGENCES ET QUALIFICATIONS


Experience en supervision dans un environnement de vente au detail similaire. Leadership demontre; reconnu comme leader par ses pairs. Capacite prouvee a atteindre les objectifs de vente personnels. Capacite d'analyse des rapports de ventes et de reagir aux besoins de l'entreprise. Excellentes competences interpersonnelles, en communication et service a la clientele. Capacite a prendre des decisions et a resoudre les conflits en equipe. Maitrise de logiciels comme Excel, Word et Outlook. Horaire flexible incluant soirs, fins de semaine et jours feries. Capacite a soulever jusqu'a 50 lb au besoin. Capacite a utiliser des escabeaux et a rester debout pendant de longues periodes. Bonne coordination manuelle et motricite. Possibilite de se deplacer dans d'autres magasins ou assister a des rencontres d'equipe.




Ce poste necessite des mouvements constants, parler, ecouter, tendre les bras, rester debout longtemps, et parfois s'agenouiller ou se pencher.

Fox Group - Mango est un employeur offrant l'egalite des chances, engage envers la diversite et l'inclusion. Nous encourageons toutes les candidatures, y compris celles des personnes en situation de handicap. Des mesures d'accommodement peuvent etre offertes a toutes les etapes du processus de recrutement, sur demande. Toute information fournie a ce sujet sera traitee de facon confidentielle.

Nous remercions tous les candidats de leur interet. Seuls les candidats retenus seront contactes.

BRAND: MANGO

POSITION: SHIFT LEADER

Fox Group is a leading and fast-growing retailer with 9,000 employees globally, and partner of choice for several well-known retail banners in Israel, Europe, and Canada, is excited to announce the opening of MANGO stores in Canada.



MANGO was founded in Barcelona, Spain, is an internationally renowned fashion brand that designs, manufactures, and markets women's, men's, and children's clothing and accessories, with over 2700 stores in 115 markets.



As part of the expansion plans in Canada, we are looking for experienced, energetic, passion-for- fashion Shift Leaders in our St Bruno Location . This position reports directly to the Store Manager and together you will build the store team.



JOB DESCRIPTION SHIFT LEADER -PART TIME





The PT Shift Leader (PTSL) plays an important role in driving sales for the organization. Shift Leader will meet personal selling goals and will coach and motivate associates to achieve their own goals as well. The Shift Leader ensures customers have a consistent; quality experience while supporting management in meeting Company expectations and initiatives. The Shift Leader will ensure store standards, which include but are not limited to visual presentation, merchandising and back of house operations, as per Company direction.



The Shift Leader must have flexible availability which includes the ability to work during peak and non-peak times, weekends, and holidays. This allows the Shift Leader to open or close the store as well as provide coverage during peak times to cover breaks, meetings and other times as determined by the Store Manager (SM) or Assistant Manager (ASM). The Shift Leader helps set the pace on the sales floor and models desired selling behaviors at all times. The Shift Leader could be scheduled up to 20 hours per week, however hours may flex up to 30 hours based on the needs of the business.



PTSL COMPETENCIES AND SKILLS



The Shift Leader must demonstrate a set of competencies/skills that establish them as a sales driver within the store as well as show the ability to execute and give direction. These competencies outline a skill set that is required of a Shift Leader to be successful in their role.



Competencies include but are not limited to:



People: Influences people through effective communication. The PTSL can influence people through motivation and persuasion, as well as direct and delegate tasks.



Results: Stays focused on performance. The PTSL drives results and ensures accountability to those results. The PTSL is action oriented.



Thought: Shows that they understand the business through a strong customer focus and financial acumen.



Self: Remains flexible and adaptable and can manage ambiguity. The PTSL is resilient and maintains composure in all situations.



The Shift Leader may perform other related duties as required by the Company, store/field leadership, and especially regarding customer service.



JOB DESCRIPTION- PART TIME SHIFT LEADER



KEY ROLES/RESPONSIBILITIES



Provide and ensure legendary customer experiences consistently. Execute on company strategies. Train and motivate associates to improve selling and customer service performance. Lead selling and service efforts as the MOD during scheduled shifts. Assist customers with wardrobe styling and comfortable with sharing up to date fashion knowledge. Display expert product knowledge of product, company history, company policy and store/company strategies. Assist in resolving customer service matters in absence of SM/AM Communicate individual and team performance feedback to management Ensure associates consistently demonstrate client service standards Assist SM/AM in conducting new associate on-boarding and sales training. Ensure adherence to all company policy, procedures, and guidelines in the absence of SM/AM Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of SM/AM Ensure associates receive scheduled breaks and meal periods in absence of SM/AM Perform opening and closing duties when needed. Perform merchandise flow duties for the sales floor and backroom as directed. Provide leadership or assistance with floor sets, window changes and other merchandising and visual expectations Perform POS transactions on designated shifts and execute management functions in the absence of SM/AM.




REQUIRED SKILLS/EXPERIENCE



Supervisory experience in a comparable retail environment Proven ability to lead sales team; viewed as leader among peers Demonstrated ability to achieve individual selling goals and metrics Demonstrated sales accountability, able to analyze selling reports, identify business trends and react quickly to the needs of the business Exceptional interpersonal, communication and customer service skills Ability to make decisions and mediate conflict within a team-environment
Proficient in windows-based software such as Excel, Word and Outlook
Ability to work a flex schedule (which includes nights, weekend and holiday availability) Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed Ability to climb step stools and ladders Ability to stand/walk for long periods at a time Possess manual dexterity and hand-eye coordination Ability to travel to other store locations (if needed) and attend district meetings This position involves constant moving, talking, hearing, reaching, grabbing, and standing for long periods of time. May occasionally involve stooping, kneeling, crouching Ability to work as part of a team Ability to effectively communicate with customers, peers, and management



Fox Group - Mango is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.




We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted.