Job Description

Here\xe2\x80\x99s what\xe2\x80\x99s possible for H&M SALES ADVISORS: We don\xe2\x80\x99t call them \xe2\x80\x9csalespeople\xe2\x80\x9d or \xe2\x80\x9csales associates\xe2\x80\x9d because that\xe2\x80\x99s not what we do. Our Sales Advisors are here to ensure that our customers enjoy a fantastic shopping experience, whether it\xe2\x80\x99s offering them garment options or answering simple questions such as locating the fitting rooms. Because, in the end, we believe that our clothes will sell themselves. Our customers just need someone to engage them and offer advice, from time to time, to figure out what\xe2\x80\x99s possible for their personal style. Job Responsibility including but not limited to: Customer Service: Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point Answer phones courteously and promptly Job Knowledge: Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities Ring on the register, report and handle all required transactions, issue receipts and pack merchandise Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags Efficiency: Execute reductions, price changes, transfers and cash register routines Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed Team Player: Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M\xe2\x80\x99s store standards Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook