Job Description

Competition Number: REQ 6562TITLE: Part Time - Program & Student Support OfficerDIVISION: Centre for Preparatory & Liberal StudiesSALARY: $25.27 per hourHOURS: Monday to Thursday, 9:00 am to 4:00 pmHOURS PER WEEK: 24LOCATION: 200 King St.E. (100% in-person)STATUS: Regular Part Time SupportEFFECTIVE DATE: ImmediatelyCLOSING DATE: January 10, 2024Land AcknowledgementGeorge Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.Equity StatementGeorge Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.GBC VisionTo be a college renowned for its inclusion, excellence, relevance, impact, and leadership.Position Summary:The incumbent is responsible for providing frontline client service support to all visitors, students and faculty for School of Liberal Arts and Sciences programs. The incumbent provides support and guidance to applicants and students, provides support to the faculty coordinators, and plans and attends program events, including information sessions and graduation. The position also coordinates program marketing and communications, and is responsible for creating and maintaining student records, and coordinating program reviews. As part of the LAS operations team, the position also provides front-line support to students inquiring about elective courses during busy periods.Key Responsibilities:

• Provide front-line, first contact support and advice to students and applicants via telephone, e-mail, and in person.

• Ascertain needs, provide information, resolve problems and re-direct inquiries accordingly.

• Correspond with potential students/applicants and track enrollment.

• Maintain articulation agreements and advise students/potential students on academic pathways.

• Update web content related to programs, including course outlines.

• Maintain program records and data.

• Maintain student records and class lists; liaise with Registration to ensure student records are accurate.

• Coordinate grade entry with program teachers; prepare student records for convocation.

• Produce reports to assist managers with planning and decision-making.

• Produce reports for sharing information with internal and external stakeholders including the International Centre, Registrar's Office, Dean's Office, and external organizations as required.

• Other related duties as assigned.

Educational and Experience Requirements:

• Three-year diploma or degree or equivalent from a recognized post-secondary institute in Business Administration.

• Minimum two (2) years of experience including practical experience working in a demanding student service environment and working effectively on the front-line, as well as sound knowledge navigating computer software (e.g. spreadsheets, databases and relational databases).

Skills and Attributes:

• Excellent organizational, time management, communication, critical thinking, and problem solving skills.

• Demonstrated commitment to uphold the College's priorities on diversity and equity.

Please note that this is a 100% in-person role.Interview process may consist of a practical skills component.Notes:

• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
• Priority will be given to internal candidates per our Part-Time Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown College may keep applications for up to 12 months and may contact you for future opportunities.

About Us:prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a . See why we are consistently ranked as one of .George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact confidentially.

George Brown College