Job Description

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'Company Overview'

'Family Connections Inc. is dedicated to supporting children and families through compassionate, community-driven programs. Since 1995, we have grown to serve over 1,000 individuals across the region, emphasizing family preservation, integrity, and cultural respect.'

'Summary'

'We are seeking a dedicated Program Manager to lead and coordinate our community support initiatives in the region. Based in Canada, this role is vital in ensuring our programs meet their goals and continue to positively impact families and children.'

'Responsibilities'

'

Oversee the planning, implementation, and evaluation of community programs.

Manage project teams and coordinate with stakeholders to ensure program success. Develop and monitor program budgets and timelines. Ensure compliance with organizational policies and regional regulations. Foster strong relationships with community partners and clients. Lead risk management efforts to address potential challenges. Promote continuous improvement through feedback and data analysis. Report on program outcomes to senior leadership.'

'Qualifications'

'

Proven experience in program or project management within social services or community organizations.

Strong leadership and team management skills.

Excellent communication and organizational abilities.

Proficiency in project management methodologies such as Agile or Waterfall. Experience with stakeholder engagement and vendor relations. Ability to manage budgets, timelines, and resources effectively. Knowledge of regional regulations affecting community programs is a plus.'
'Call-To-Action''If you are passionate about making a difference in children's lives and possess the leadership skills to guide impactful programs, we invite you to join our mission-driven team. Your expertise could be the catalyst for positive change.'

C. Specific Responsibilities

Managers will oversee all program areas.

Managers will oversee all the administration areas, including management of company finances, budgets, payroll, invoicing, payables and any other related administrative duties.

Managers will: supervise staff; existing and new person-served files; take intake calls; match and assign new person-served intakes; review time sheets; prepare and or review contact notes, reports and critical incidents; complete filing and ensure the files are up to standards.

Provide training opportunities for the staff.

Provide supervision monthly with supervisory staff and any staff members requesting or exhibiting signs for supervision.

Support, debrief, and assess staff/ program needs. Provide ongoing training and /or arrange training for staff.

Ensure all cultural areas for programs are meeting standards and meet person-served family/youth needs.

Assist in case planning, mediation, and problem solving with supervisors and/or staff.

Attend regional case conference meetings, if required.

Reporting all CIRs to the program manager, to the case manager and contract manager.

Ensure supervisors/staff bouquets and/ or concerns and strengths are addressed according to the policy and

Procedure manual.

Keep up on new research and findings for the assigned program area.

Be involved in outcomes and program evaluation.

Oversee the program and resource manual for the programs run by the agency.

Provide screening and interviewing for potential new employees. Be directly involved in hiring the successful candidates. Oversee the orientation and training of new staff. Provide the training for program supervisors.

Be available for rotation of the on-call schedule.

Attend as a Director for Family Connections Inc. the community/co-agency, and or Association meetings.

Meet for weekly management/supervisor strategy building meetings on a regular basis.

Train supervisors to stand in when necessary.

Provide supervision with the supervisors every month, as well as ongoing daily communication.

Work closely with the supervisory/staff team and attend supervisor/staff meetings.

Fulfill related duties assigned by the contract directives.

Direct Service

Assist in case planning, mediation, and problem-solving, with supervisors/staff.

Attend regional case conference meetings, when required.

Responsible for supervising the program assessment tools and service plans.

Responsible for supervising the identification, planning, implementation and evaluation of the service needs.

Create a working environment based upon trust, caring, respect and to encourage the staff to meet all identified tasks.

Ensure that the program service objectives are met.

Advocate with the staff/community for formal and informal community support networks.

Attend all meetings, conferences and crises as required on the job

Own transportation is necessary.

Community

Build bridges with community resources, encouraging partnership to be involved with service delivery where appropriate.

Involvement in community actions and delivering agency information presentations.

Research appropriate family/youth activities and encourage supervisors/staff to utilize these family outing activities and monitor outcomes.

Oversee the community resource list and provide feedback/input into the updates.

Support and encourage supervisors/staff to facilitate family involvement within the community, either formally or informally.

Keep abreast with any policy and program requirement changes to our programs made by the AASCF/Disability Services/CAC.

Court Appearances

Responsible for supporting staff /or attending court proceedings when required by Disability Services /PPC/CFS.

Responsible for supervision of /or information presentation during court proceedings if so required by Disability Services /PPC/CFS.

D. Authority

Direct representative of Family Connections Inc. to external agencies and the general public.

Authority to claim for court appearances (if contracted).

Authority to claim for the required formal person-served reports.

Authority to claim for person-served transportation (if contracted).

E. Personal Qualifications

And Skills

Strong leadership and supervisory abilities

Possess management qualities and skills for the Human Service Field

Strong decision-making skills and sound judgement ability

Superior oral and written communication skills

Strong organizational skills

Specialized training in mediation and conflict resolution strategies

Exemplifies team leadership abilities

Specialized training in family dynamics, abuse protocol, medication administration, life skills, therapeutic interventions, adult/child education, parent teaching, crisis intervention, motivating for change, child development, trauma-informed care, and suicide intervention and self-harm, aboriginal/cultural awareness, and First Aid/CPR.

Take responsibility for updating any outdated necessary training.

Respectful and non-judgmental with a strong sense of responsibility.

Ability to work independently and as part of a larger team.

Enthusiastic, persistent, tactful, imaginative, creative and resourceful

Ability to manage, plan, organize, implement and evaluate service plans

F. Knowledge

1. Educational Level - degree or diploma in a human service field

2. Special knowledge, education and experience relating directly to management of Human service program delivery

3. Special knowledge and experience in all areas of family and specialty in counselling and family organization/dynamics

4. Five years minimum of front-line/supervisory experience

Job Types: Part-time, Permanent

Pay: $28.00-$32.00 per hour

Expected hours: 20 per week

Job Type: Part-time

Pay: $28.00-$32.00 per hour

Expected hours: 20 per week

Benefits:

Dental care Extended health care On-site parking
Work Location: In person