Job Description

Job Title: Part Time Customer Service Expert (Hybrid)

Department:

Looking to unbox your full potential? STEP UP with the ALDO GROUP.

WE\'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING

The ALDO Group has been on this journey for over 40 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness.

The ALDO Group is committed to diversity and inclusion, not only now, but for the long term. We strongly encourage people who are Aboriginal, racialized, have disabilities, come from gender and sexually diverse communities and/or have intersectional identities to apply for employment with us. At ALDO Group, we will always strive to take steps to create a diverse and inclusive work environment that promotes equal opportunity and accountability.#WeAreALDO

STEP UP EXPERIENCE

• Recognition programs to showcase your talent!
• To be part of a company that takes a stand on issues affecting people, the environment, and our partners
• Summer Fridays (because Summer is for fun)
• Purchase discount on merchandise sold in all our divisions.
• Family & Friends events with discounts on our products
• Subsidized cafeteria & daycare
• Subsidized public transportation and free parking
• On-campus gym with access to a trainer
• Flex schedules and telecommuting
• Sick days
• Attractive total compensation!

YOUR ROLE

Job Overview

Reporting to the Team Leader of the Customer Contact Centre, the Customer Service Expert will accompany our customers on their shopping journey to deliver an exceptional and memorable experience. Your focus will be to serve as the customers\xe2\x80\x99 primary point of contact on chats, calls, emails and properly document every customer\'s interaction. You will have a major impact by helping with all purchase needs, post purchase service-related inquiries while building and cultivating relationships with customers to drive brand loyalty.

The ALDO Group will provide the following equipment: laptop, keyboard, screen, headset and mouse. You must have a dedicated working area or a separate room, far from any distractions with a stable high-speed internet connection. You need to be available to come to the office when scheduled (2-3 times per month or as needed).

Hours of operation

*Close on Quebec Statutory Holidays

*Extended hours of Black Friday & Holiday Period

Monday-Friday: 9:00AM to 8:00PMEST

Saturday: 9:00AM to 5:00PM EST

Start date

September 5, 2023

Schedule Flexibility

Fall Availability with a minimum of 20hrs/week (from September 5 ,2023

To November 18th 2023)

Options A: Pick 4 available nights & Saturday
Monday to Friday from 5:00 PM to 8:00 PM & Saturday 9:00 AM to 5:00AM EST

Options B: Pick 3 available days & Saturday
Monday to Friday from 12:00PM to 8:00PM & Saturday 9:00 AM to 5:00AM EST

Options C: Pick a mix of options A & B + additional morning availability & Saturday
Monday to Friday from 9:00AM to 8:00PM & Saturday from 9:00AM to 5:00PM

*Be Available to work on Sundays if required from November 25th to December 10th

DO YOU HAVE THE PROFILE WE\'RE LOOKING FOR?

Responsibilities:

• Serve as the customers\xe2\x80\x99 primary point of contact on chats, incoming calls, emails and properly document every customer\'s interaction for ALDO Group banner; ALDO, Call It Spring and Globo customers for North America.
• Handle and own customer purchase need & post purchased issues from start to finish with the mindset of CUSTOMER FIRST.
• Deliver exceptional and memorable experiences while building and cultivating relationships with customers to drive brand loyalty.
• Expert at product knowledge & procedures & meet or exceed Key performance metrics
• Collaborate and actively participate in team meetings and with the Team Leaders

• Be an ambassador for the ALDO Group and represent the company culture and values of Love, Respect and Integrity in a positive manner.

Training Requirements:

• Training will be done online/classroom using interactive software, in our Head Office Campus or remote classes using Microsoft Teams.
• Must be available to attend an initial training from September 5, 2023, to September 16 Monday to Friday from 5:00PM to 8:00PM & Saturday 9:00 AM to 5:00AM EST (no exceptions)

• Must complete with success (85%) knowledge quizzes and final test throughout the training
• May be required to study/review material outside the training hours as needed

To qualify for this role, you must have\xe2\x80\xa6

• College degree
• 1 to 3 years\xe2\x80\x99 experience in the retail industry or in customer service. Call Center and CRM Tool experience is an asset.
• Strong spoken and written communication in English and French, with the ability to communicate complex concepts in an effortless way while adapting to the customer
• Be available to come to the office when scheduled (2-3 times per month or as needed)

Don\'t wait any longer, apply now, we want to meet you!

Don\'t wait any longer: STEP UP with us. We want to meet you!

WANT TO KNOW MORE ABOUT US? HERE ARE SOME FUN FACTS.

Present in more than 100 countries, the ALDO Group has established itself with strong brands: , and . Guided every day by its purpose \xe2\x80\x9cA journey to create a world of love, trust and belonging\xe2\x80\x9d, the organization is simply unique. What makes our culture so one of a kind is our people\xe2\x80\x99s passion for innovation, excellence, craftsmanship, entrepreneurship and diversity, as well as their empathy and friendliness. In addition, our associates all have an insatiable curiosity!

Aldo Group