Part Time, Customer Experience Agent Quebec

Dorval, QC, CA, Canada

Job Description

British Airways



Paryrate: $21 an hour



Shift: 5:00pm - 9:30pm



As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain



It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.



This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.



So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.



We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.


The role: Customer Experience Agent



Are you passionate about delivering world-class customer service? Do you thrive in a dynamic, fast-paced environment? British Airways is seeking outstanding individuals to join our team as Customer Experience Agents at our Worldwide Airports across the United States, Canada, South America, Bermuda & Mexico!



As the face of British Airways, you'll play a crucial role in crafting unforgettable experiences for our passengers, ensuring their journey with us is smooth, enjoyable, and truly reflective of our dedication to perfection.


What You'll Do



Greet and offer personalized service to all British Airways and codeshare customers, ensuring a welcoming and seamless experience throughout their airport journey. Assist passengers with check-in, boarding, connecting and arrival processes. ; Address customer queries and concerns efficiently, always aspiring to go above and beyond to provide outstanding service.
Support our premium customers with tailored, high-end service Facilitate safe, secure, and punctual departures Collaborate with team members to ensure seamless operations and customer satisfaction Adapt quickly to changing situations, always maintaining a positive and proactive demeanour

What You'll Bring to British Airways



A passion for hospitality and an enthusiasm for creating exceptional customer experiences Strong communication skills and the ability to engage confidently with a diverse range of customers Maintain composure and adaptability, even in difficult or fast-paced situations. Flexibility to work shifts covering 24/7 operations, ; Pride in your personal appearance and a dedication to upholding British Airways' high standards
Comfortable using various computer systems and applications A proactive approach to problem-solving and decision-making Able to work optimally both independently and as part of a team

Your Experience



Experience in a hospitality or customer service role is desirable ; Proficiency in spoken and written English (additional languages are a bonus!)
Aged 18 or over at the time of application, with the unrestricted right to live and work in the specific country of employment. (USA/CANADA/BRAZIL/ARGENTINA/ BERMUDA/MEXICO) No criminal convictions which would restrict you being able to acquire and retain an airport ID (BADGE)

British Airways supports a drug and alcohol-free work environment



Safety is paramount in the aviation industry. British Airways is committed to protect the health and safety of its employees and the traveling public by ensuring that colleagues on duty are drug and alcohol free. Therefore, reporting for work or working while impaired by, or under the influence of alcohol, controlled substances, or any other drug (including inhalants) or possession on the work site of these substances or any other lawful drug (including inhalants), by any employee is expressly prohibited.



Join us at British Airways, where your dedication to customer service will help us maintain our position as a leading global airline.



Together, we'll create moments that matter for our customers and build lasting connections around the world!


Ready to elevate your career?



Apply now and become an integral part of the British Airways team

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Job Detail

  • Job Id
    JD2890998
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dorval, QC, CA, Canada
  • Education
    Not mentioned