Job Description

Overview:

We are seeking a

dedicated and enthusiastic Part-Time Customer Care Representative

to join our team! As the first point of contact for our customers, you will play a key role in delivering exceptional service and support. You'll communicate with customers across multiple channels, assist with inquiries, and help promote our products and services. This position is ideal for individuals who thrive in a fast-paced environment and enjoy helping others.

Key Responsibilities:

Provide outstanding customer service by responding to inquiries and resolving issues efficiently. Communicate professionally via

phone, email, and chat

. Apply strong

phone etiquette

to maintain a high level of professionalism. Accurately complete

data entry

and update customer information in our systems. Analyze customer feedback to help improve service delivery and satisfaction. Identify upselling opportunities by recommending relevant products or services. Collaborate with the team to achieve departmental goals and deliver consistent quality.

Requirements:

Previous experience in

customer service or sales

(experience in travel, tourism, or hospitality is a strong asset). Excellent communication skills in

English

. Strong

interpersonal skills

and the ability to stay calm and professional under pressure. Proficient in data entry; familiarity with

CRM systems

is a plus. A

positive attitude

, strong work ethic, and willingness to learn. Availability for

evening shifts

, typically

5 PM-9 PM on weekdays and weekends (Saturday and Sunday)

.

Why Join Us?

Be part of a supportive team that's passionate about delivering top-tier customer experiences. We value collaboration, growth, and service excellence -- and we're excited to welcome someone who shares the same mindset!

Job Type: Part-time

Pay: $18.00-$20.00 per hour

Benefits:

Casual dress Flexible schedule On-site parking
Schedule:

4 hour shift Evening shift Every Weekend Monday to Friday Weekends as needed
Application question(s):

Our typical shifts are from 5 PM to 9 PM. How many evenings per week are you available to work during that time?
Experience:

Customer service: 1 year (required) Travel and tourism: 1 year (preferred) Hospitality: 1 year (preferred)
Work Location: In person