Job Description

Position Summary:

This position is responsible for the counting and movement of cash assets from the gaming floor. Under the supervision of the Operations Manager or Count Supervisor, this role contributes to a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures. and positively contributes to an entrepreneurial culture that is nimble, energized growth oriented, to selfmotivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.


*Primary Responsibilities


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Exceeds guest expectations by providing outstanding customer service.
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Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
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Participates in the implementation of the departmental strategic plans.
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Counts bills, coins and cash equivalents
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Organizes and secures storage of count carts, drop boxes, drop buckets and bill cartridges for count pulls
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Pulling drop boxes out of slot machines and replacing with new drop boxes
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Monitors and reports all discrepancies and suspicious cash activities
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Verifies and reconciles before and after counts
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Bags, bundles, secures and transports counts
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Provides information for reporting purposes
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Communicates effectively with all appropriate operational departments
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Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies, and employees
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Contributes toward workplace health, safety, and wellness initiatives.
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Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
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Performs other duties as assigned or directed and assist other co-workers as needed


*Education & Qualification Requirements


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People-focused and committed to service excellence
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Proactive and solution-oriented with a drive to succeed
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High school diploma required
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Customer service skills
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Strong mathematical skills
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Strong verbal and written communication skills
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Second language an asset
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Ability to be adaptable and flexible with work schedule
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Smart Serve certification
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Required lifting up to 50 pounds and pushing a cart up to 250 pounds
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Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Working Environment Considerations:

Regular casino, standing or walking for long periods of time, some exposure to noise and conflict, non-traditional work hours


Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.


Work Location: In person