Job Description

Position Summary


Under the direct supervision of the Operations Manager, this position will demonstrate exceptional customer service, while accurately managing the care, control, transfer and balancing of financial assets at the gaming site. This position will be on the front lines handling cash and voucher transactions with patrons directly, as well as in the main bank helping internal customers. This position also involves managing transactions between vault and colleague cash desks and maintaining/balancing a float. This position is also responsible for the accurate counting of cash assets in the count room and the movement of cash assets from the gaming floor to the Cashier Cage. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.


Key Accountabilities


Handles cash and voucher transactions on the front line as well as in the main bank assisting internal customers
Ensures compliance with licensing laws, health and safety and other statutory regulations
Along with other Count Team members, organizes and secures storage of count carts, drop boxes, and bill cassettes for count pulls (First 3 hours)
First 3 hours of the shift includes: placement and retrieval of slot machine cash cassettes (plastic boxes (1.5 lbs to 5 lbs each) that capture money
Pulling out of machines and replacing with new empty boxes (1.5 lbs each)
Counts currency in the count room
Bags, bundles, wraps, transports and secures coin currency and bills as per management instructions
Reports unsecured and suspect counterfeit cash/cash equivalents
Verifies and reconcile drop boxes and cash cassettes before and after counts
Performs other duties as assigned or directed


Education and Qualifications


Minimum High School Diploma or an equivalence or combination of work experience and education
One or more years of experience in customer service and handling cash (preferably large volumes)
A strong knowledge of cash, foreign currency and other settlement types
Ability to push or pull a cart of up to 100 - 150 lbs
A working knowledge of computer software and the ability to learn new software and systems
Excellent communication, multi-tasking, organizational, analytical and problem-solving skills
A strong mathematical aptitude, ability to work in a physically demanding area, ability to work within a confined space, have good hand-eye coordination and be familiar with a high-volume, fast paced, shift work environment
Ability to successfully obtain a Gaming License
Must be available to work a variety of shifts including days, nights, graveyards, weekends and holidays


Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.


Work Location: In person