Job Description

LEARN, DEVELOP AND GROW \xe2\x80\x93 WITH RELIANCE
By joining Reliance as a Administration Associate you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.

What will you do?

• Complete assigned work to meet team SLA
• Manage customer payments
• Complete Daily and Weekly Reporting
• Complete exception handling and open order investigations
• Investigate and reconcile aged AR
• Provide exceptional customer service, internally and externally
• Represent Reliance proudly as an ambassador
• Provide additional analytical reporting and other support as requested by Supervisor/Manager
• Coordinate the activities to identify, troubleshoot and find solutions to problems related to process, people and IT failures
• Responsible to ensure that process documentation related to the scope of responsibility are kept current
• Develop and nurture a culture of safety, quality, service, efficiency, and consistency
• Processing assigned work

What do we offer?

• Competitive Salary
• Opportunity to grow with a very fast-growing company
• Award winning company culture

What do you bring?

• Completion of a post-secondary degree/diploma in Business Administration or a related field
• Experience in managing customer payments and receivables including the reconciliation of payments
• Strong interpersonal skills with the ability to work well in a team environment
• Exceptional verbal and written communication skills and customer service skills
• High level of attention to detail and the ability to follow a task through to completion
• Advanced computer skills including the Microsoft Office suite- Excel, Word and PowerPoint
• Excellent time management and organization skills
• Demonstrated ability to work in a team environment
• Related experience in the HVAC industry would be considered an asset

Why Reliance?

Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America. Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.
Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work. Reliance is an $900 million business with over 2,400 Team Members and growing! We are proud to be recognized by Waterstone Human Capital Ltd. as Canada\'s 10 Most Admired Corporate Cultures.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.