Job Description

:


Competition #23/232
Internal/External Posting
Closing date: December 05, 2023


Parking Ambassador (2 Auxiliary)
Finance Department


POSITION FUNCTION
Provide pro-active customer service and education on-street via foot, scooter or vehicle and enforce parking bylaws and regulations to ensure access and availability of on-street parking.


KEY DUTIES
Positively represent the City of Victoria as an ambassador to downtown visitors and motorists; provide proactive customer service to support tourism and customer experience such as provide directions, or information about City services.


Issue warnings and/or enforce parking regulations through tickets in a manner consistent with the City\xe2\x80\x99s customer service focus. Monitor pay parking spaces, parking meters, loading zones, limited time zones, short-term parking spaces in City Parkades, tow routes, passenger zones and residential parking based on complaint. Collect evidence of ticket infractions when issuing a ticket such as relevant notes and photographs.


Provide exceptional customer service when answering questions ranging from parking policies to general inquiries in a professional manner. Address public complaints regarding illegally parked vehicles, educate public on how to use parking equipment and technology and offer alternative options for parking. Answer and respond to parking services phone as required and in a courteous and timely manner regarding parking issues and concerns.


Identify, take photos and communicate any hazards or issues within the community to supervisor via handheld device such as full garbage cans, vandalism or street cleaning issues. Report mechanical and maintenance requirements to supervisor as required. Relay information requested from various Departments to supervisor as required. Report escalating issues/interactions with public to supervisor.

Perform related duties where qualified.


INDEPENDENCE
Work is assigned by supervisor and reviewed upon completion.
Problems are referred to supervisor.


WORKING CONDITIONS Physical Effort:
Walk approximately 15 to 20 km per day OR ride scooter 50 to 100km per day OR drive a vehicle (continuous)
Use handheld device (often)
Mental Effort:
Deal with conflicts, negative comments and emotionally charged situations. (occasional)
Visual/Auditory Effort:
Normal.
Work Environment:
Exposure to abusive people. (occasional)
Work outside in all weather conditions. (continuous)
Work in close proximity to moving traffic. (often)
Exposure to odours from vehicles and recreational smoking products (occasional)
Exposure to traffic related noise (frequent)


KEY SKILLS AND ABILITIES Knowledge and understanding of Victoria geography and neighbourhoods, the needs of downtown businesses and the importance of safe and effective parking services. Respond proactively to customers and customer complaints and take initiative to respond. Strong communication and customer service skills. Understand and apply City Bylaws Working level operation of current City of Victoria word processing and related specialty software Ability to apply sound judgment Ability to maintain accurate records. Ability to multi-task with a positive, outgoing attitude. Work safely.


QUALIFICATIONS
Formal Education, Training and Occupational Certification:
Grade 10.
Customer service training (30 hours)
Current and valid Class 5 B.C. Driver\'s Licence
Experience:
Not required.
or an equivalent combination of education and experience.


OTHER:
May be requested to substitute in a more senior position.


Work schedule: Monday to Sunday (shifts may vary)
$30.59 per hour, Pay Grade 3 (under review)
Job Code #4424
This is a CUPE Local 50 Position


To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs - only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume.


At the City of Victoria, we are committed to recruiting a diverse workforce that represents the community we serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.


If you require assistance, please email us at careers@victoria.ca.