Job Description

The Parking Enforcement Service Advisor will be responsible to address public inquiries and complaints regarding parking enforcement policy and procedures, provide interpretation of the Traffic Bylaw 5590 and regulations to the public as well as other enforcement agencies, administrators and City council. This position will also coordinate and deliver classroom training for volunteers under the private property agency program, in addition to conducting site inspections, conducting parking investigations, responding to public parking complaints and issuing parking tickets.

Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way. With a focus on the City of Edmonton\xe2\x80\x99s Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Respond to various parking inquiries and requests from all levels of the City as well as the general public. This includes, but is not exclusively limited to:

• 311 general inquiry line, municipal enforcement officers, Peace Officers
• Various members of EPS, supervisors, the Branch Manager of Community
• Standards Branch, the Director of Complaints & Investigations, Bylaw Ticket
• Administration, Coordinator or Parking Enforcement Services (PES)
• Councillors and their EAs and CRM service inquiries
• Coordinate, facilitate and deliver training to internal enforcement agency stakeholders, such as the Edmonton Police Services, Community Peace Officers, Park Rangers and Transit Peace Officers
• Draft Officer Information Requests (OIR) and forward them to the Coordinator for contract managers response when officer feedback is required to assess a complaint
• Perform inspections on various private property sites within municipal boundaries to determine recommendations for sign placement including locations approved under the Agency Training program, city streets, city facilities and property, schools and school zones, community leagues and as private property locations outside the Agency training program.Train, certify, and recertify standards of Volunteer Officers and Private property administrators must do the course every 3 years, coordinated by the Agency
• Review, research and evaluate legislation, policies and procedures
• Provide Recommendations on changes and improvements to operational policies and procedures
• Perform other duties as assigned

Qualifications

• Completion of a recognized 2 year Diploma related to Police Studies, Security, Criminology, or a related diploma is required
• A minimum 3 years of strong customer service experience is required
• A minimum 2 years of diverse bylaw and/or law enforcement experience is required
• Ability to interpret and apply Municipal Bylaws and Traffic regulations as it pertains to parking enforcement
• Knowledge of investigative techniques, bylaws, enforcement powers and authority, court proceedings, and rules of evidence
• Ability to exercise sound judgment, discretion, professionalism, and diplomacy in dealing with the public
• Effective in-person conflict resolution and investigative skills; ability to deal effectively with sensitive issues on a continuous basis
• Must be professional and respectful during confrontational and hostile situations
• Excellent verbal and written communication skills, including public speaking, report writing, letter composition, stakeholder agency presentations, and court presentation
• Strong training, presentation preparation, and program development skills
• Organization skills with ability manage competing priorities, while focusing on program deliverables, benchmarks, safety considerations and community needs
• Proficiency with Google applications, Microsoft Office and enforcement database systems
• Valid current Standard First Aid, CPR and AED certificates are required
• Hire is dependent upon a Police Information Check that is satisfactory to the City of Edmonton
• Valid Alberta Class 5 driver\'s licence (or provincial equivalent)
• Use of personal vehicle required. Must obtain business auto insurance for personal vehicle use on City business
• Commitments of Safe, Helpful, Accountable, Integrated and Excellent, and foster an environment that encourages others to do the same
• Demonstrate service excellence, embracing diversity and promoting inclusiveness
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City\xe2\x80\x99s Cultural Commitments, please visit
• Demonstrate the foundational competencies, key behaviours and attributes of the City\xe2\x80\x99s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City\xe2\x80\x99s leadership competencies, please visit

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: .

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact .

Up to 1 permanent, full-time position

Hours of Work: 33.75 hours per week, Monday - Friday, evenings and weekends as required
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
Salary: $37.448 - $46.962 (Hourly); $65,974.010 - $82,735.300 (Annually)
Talent Acquisition Consultant: AM/JF

City of Edmonton