Job Description

Parenting Support Worker

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KSCS is seeking an experienced and responsible individual to join our team as a Parenting Support Worker, providing support in a trauma-informed, culturally sensitive approach while promoting resilience and well-being in the Kahnawa:ke community. Under the guidance and support of the Team Leader of Parenting, the Parenting Support Worker plays a vital role in fostering a compassionate, inclusive, and trauma-informed environment for families within Kahnawa:ke Shakotiia'takehnhas Community Services. This position involves providing parents with tailored support and counseling services as part of a collaborative, multidisciplinary team dedicated to empowering and strengthening families


Department: Family Services, Support Services


Duration: Indefinite full-time position, with a 6-month probationary period


Salary: Starting at $33.68/hour


Schedule: 35 hrs/week; must be willing to work flexible hours as necessary


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Description

Under the guidance and support of the Team Leader of Parenting, the Parenting Support Worker plays a vital role in fostering a compassionate, inclusive, and trauma-informed environment for families within Kahnawa:ke Shakotiia'takehnhas Community Services. This position involves providing parents with tailored support and counseling services as part of a collaborative, multidisciplinary team dedicated to empowering and strengthening families.


The Parenting Support Worker independently applies professional skills and knowledge to deliver diverse and moderately complex services within established policies and organizational objectives. They conduct comprehensive assessments and offer a range of service options, including referrals to internal and external programs, ensuring that parents receive holistic and effective support.


With a focus on both immediate and long-term family well-being, the Parenting Support Worker develops personalized service plans and proactively addresses challenges to help families achieve their goals. They exercise autonomy in their role, adapting methods and strategies to meet individual needs while ensuring that their technical expertise and decisions align with best practices and organizational standards.


Through a trauma-informed and culturally sensitive approach, the Parenting Support Worker contributes to creating a safe and supportive space for parents, recognizing the impact of stress and adversity on family dynamics. By fostering trust, respect, and empowerment, they help build resilient families and promote the overall well-being of the community

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Responsibilities

Provides counselling services to clients:

Conducts detailed, comprehensive assessments to determine the needs of the parent/caregiver . Provides short and long term supportive counselling to individuals, . Performs intensive, non-violent crisis interventions as needed for assigned cases, covering cases and emergency situations. Provides supportive counselling to single parents, parents and couples having difficulty in their role as parents/caregivers. Intervenes and assists in crisis situations. Works with extended families in individual or group settings to provide/share information, discuss issues that impact on clients/families. Provides counselling to clients, as required (parents). Brings innovative, creative, holistic and cultural approaches to service delivery by integrating traditional and conventional approaches to service delivery (presents information on various methods to clients - individual or group). Ensures outreach to family systems of clients. Develops service plans with client and Team Leader/Clinical Supervisor. Provides services in various locations (home of client, Longhouse, etc.). Assists clients with appointments (medical, psychological, legal, social assistance etc) and court dates, when deemed appropriate. Promotes and provides information to Tsi Niionkwarihotens (Our Ways)

Designs and arranges for service plans based on the assessments:

Provides coverage to peer Parenting Support Workers during his/her absence for vacations, wellness or other periods. Identifies and prioritizes issues to be addressed based on individual client needs. Formulates immediate and long-term goals. Develops and implements services within the Support Service programs, or identifies resources which provide these services. Evaluates internal and external services in relation to best practices and appropriateness for continued use

Intervenes in crisis situations:

Assists families in resolving conflict. Identifies the crisis which threatens to compromise or destroy the rehabilitation efforts, when they arise. Attempts to mitigate or resolve the immediate problem(s) and develops safety plans with the client. Acts as a mediator, if required, within family situations when conflict resolutions will be attempted. Makes appropriate referrals to allow families the opportunity to resolve his/her conflicts

Acts as the Case Manager when assigned:

Manages the coordination of overall case duties when required for multi-disciplinary services. In collaboration with support personnel, participate in specific case meetings, such as Placement and Review Meetings, Case Conferences and Case Reviews with assigned case team. Ensures effective follow up and reporting to all assigned case team members. Ensures proper referrals, internal or external requests, assessments, briefings and updates are given to all team members assigned to the case.

Develops effective partner relationships:

Establishes contacts, and works in conjunction with schools, hospitals, Peacekeepers, Social Development Unit, clergy, shelters and group homes and any other resources as may be necessary for the best interests of the assigned families. Makes necessary referrals to services within/outside the community as appropriate to clients needs. Attends and participates in collaboration meetings established by KSCS management and other organizations. Includes partner organizations in team briefings, case conferences, information sharing and joint planning as it may be appropriate and for the best interests of the case

Perform administrative responsibilities:

Utilizes the Penelope Recording System on a regular basis for all assigned cases. Records all required information of all assigned cases in Penelope Recording System in a timely manner, such as case contacts, client information, assessments, service plans, documents, reports, resources, and any other information pertinent to a case. Reviews the entries from team members within his/her assigned cases. Assists clients and/or submits necessary documents on behalf of his/her clients for administrative purposes, such as registration forms, birth certificates, passports, Medicare documents. Maintains accurate records of time sheets, expenses, travel claims, caseload summaries, and schedules; submits these records to the immediate Supervisor in a timely manner. Delivers training, information sessions and presentations to various stakeholders, partners and staff

Assists in promotion of and planning for the Parenting Team:

Assists in development of initiatives, proposals and budgets. Participates in other meetings as needed (inter-organizational committees). Provides facilitation and planning of therapeutic, support or skill building groups. Provides information relevant to services and trends regarding talk shows, articles, etc. Collaborates and helps design service plans in a team setting for individuals of all ages, couples, families and groups. Participates in team meetings in Parenting Participates in other meetings (inter-organizational committees), as required. Participates in training and other KSCS activities. Participates in supervision sessions with the Team Leader/Clinical Supervisor. Assists in assessments, briefs, reports, case notes, evaluations and caseload summaries. Assists in developing services and special projects for Parenting Support Services and KSCS. Assists in carrying out awareness activities for the service, whenever required and/or possible.

Networks with other professionals:

Consults with appropriate resources to ensure the provision of effective treatment services. Participates on committees, teams, or work groups at the local, regional and national levels. Participates in knowledge exchange activities with other organizations in order to ensure quality service delivery. Maintains regular communication with the community and other related organizations regarding quality service delivery. Develops and maintains a resource network to meet the needs of the community members (internal and external)

Performs any other job-related duties as may be required by the immediate Supervisors.

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Environmental Factors

Environment: Regular work week, occasional flex required. Stress factor: High stress. Deadlines: Some tight deadlines (unplanned).
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Communications

Team work: Commonly requires collaboration and cooperation to complete work or projects, fostering a supportive and inclusive environment where all perspectives are valued, and contributions are respected. Advising: Frequently provides information in a clear, compassionate manner, ensuring it is understood and can be explained in a way that is accessible and supportive for all individuals. Training: Commonly responsible for providing training or sharing information with stakeholders or clients, ensuring the approach is empathetic, clear, and supportive.
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Accountability

Provide services in alignment with the terms and conditions of the employment agreement, personnel policies, standard operating procedures, directives, and the vision, mission, and philosophy of KSCS, ensuring professionalism and consistency in all practices. Foster and maintain a positive image of KSCS by delivering trustworthy, professional, and empathetic support to parents and caregivers Engage with clients, service providers, and the court system with respect, diplomacy, empathy, and cultural sensitivity, upholding positive and constructive relationships. Collaborate effectively with community agencies, organizations, and individuals involved in youth protection to build cooperative partnerships. Serve as a positive role model in the community by exemplifying respect, integrity, and professionalism. Ensure accurate and timely documentation of cases while actively collaborating with a multidisciplinary team. Prepare and submit well-researched and thoroughly documented reports to support service delivery and accountability. Manage all required administrative tasks, including case records, summaries, court reports, and time and expense sheets, with accuracy and in a timely manner. Maintain strict confidentiality in all professional matters, ensuring the privacy and trust of clients and stakeholders.
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Qualifications

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Education and experience:

Bachelors in Social Work, Child and Youth Care, Counselling or other Social Science or Health-Related discipline, with one (1) to three (3) years experience; Or D.E.C./Certificate in in Social Work, Child and Youth Care, Counselling or other Social Science or Health-Related discipline, with three (3) to five (5) years experience in a Social Service field.
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Skills and requirements:

Experience and working knowledge conducting assessments, evaluations and completing Integrated Service Plans. Knowledge in maintaining a clinical file. Knowledge and experience in leading a case conference. Ability to handle conflict situations. Strong organizational, office skills, time management skills with ability to meet deadlines. Ability to multitask and excellent decision-making skills. Good knowledge and understanding of the issues facing the community and its present and future needs. Good knowledge of computer programs (MS Word, Excel etc). Valid drivers' license and access to a vehicle. Ability to continuously travel locally and outside of the community. Ability to deal with moderate to high stress. Ability to work flexible hours, evenings and/or weekends to meet the needs of the client. Lifestyle must reflect that of a positive role model
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Assets:

Knowledge of Kanien'keha. Knowledge of French.

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Online Application

Prepare digital copies (e.g. PDF, Image, Word) of the following documents to upload with your application:

Download and sign the privacy waiver. A copy of a government-issued I.D. Resume / CV Letter of intent Proof of education and/or certifications


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Email Application

Prepare digital copies (e.g. PDF, Image, Word) of the following documents to attach to your application:

Download and complete the job application. Download and sign the privacy waiver. A copy of a government-issued I.D. Resume / CV Letter of intent Proof of education and/or certifications

Please submit your application with all documents attached to

KSCS Human Resources

athumanresources@kscskahnawake.ca.


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In-person / Mailed Application

Please print the following documents to include with your application:

Download and complete the job application. Download and sign the privacy waiver. A copy of a government-issued I.D. Resume / CV Letter of intent Proof of education and/or certifications

Printed applications can be delivered to the following address:

Kahnawa:ke Shakotiia'takehnhas Community Services

P.O. Box 1440

Kahnawake, Quebec

J0L 1B0

Canada


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Resources for Applicants

For more information, please contact the KSCS Operations Office (KOC) at 1-450-632-8464, or via email at humanresources@kscskahnawake.ca.