Job Description

Pages play a crucial role in the MPL customer experience and are often the first point of contact with the public. They welcome & orient customers, maintain the order of branch collections & make returned materials available to customers in a timely manner. Assist in maintaining branch spaces according to MPL's Customer Service Standards.

DUTIES AND RESPONSIBILITIES

Customer Service

Welcomes customers to the branch by providing warm & friendly greetings. Assists customers with basic orientation to the branch, including directions within the Library or to various collections. Ensures customers receive assistance by connecting them to the Information or Borrower Services staff best able to respond to the customers' needs.

Material Flow

Re-shelves returning Library materials promptly & accurately. Maintains the order of the collections by shelf-reading & re-shelving misplaced items. Retrieves items on the daily holds list to satisfy holds at other locations. Where applicable, maintains automated sorter operations by emptying return bins promptly, & feeding returns into the machine.

Customer Experience

Under the direction of branch staff, maintains displays & power-walls by replenishing materials & ensuring that the display remains orderly. Prepares program/meeting rooms for use by renters, staff or programs by ensuring tables, chairs & other equipment are laid out according to instruction. Tidies & organizes toys under direction in the children's department.

General Duties

Shares feedback & suggestions for service improvement based on interaction with & observation of customers. Performs other duties, as required.

QUALIFICATIONS

1. High school education completed or in progress. Previous library or customer service experience an asset.

2. Ability to meet the physical demands of the job including lifting up to 50 lbs.

3. As a condition of employment, the successful candidate will be required to provide a satisfactory Vulnerable Sector Screening check.

DEMONSTRATED SKILLS

1. Strong verbal & oral communication skills.

2. Ability to work with a high level of accuracy & speed.

3. Excellent customer service skills including a positive & proactive approach to creating a remarkable service experience.

CORE COMPETENCIES

Provides Proactive Customer Service Assumes Personal Responsibility Ensures Accuracy & Attention to Detail Interpersonal Communication
Please note that Markham Public Library is open 7 days per week, and the

incumbent must be able to work day shifts

.

Markham Public Library offers accommodation for applicants with disabilities in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require code-protected accommodation at any stage of the recruitment process, please let us know when contacted, and we will work with you to meet your needs.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Types: Part-time, Permanent

Pay: $18.13 per hour

Expected hours: 20 per week

Application question(s):

Are there any dates/times that you are UNABLE to work?
Work Location: In person