Reporting to the Pacific Club Manager, the successful candidate will be responsible for delivering memorable service to our guests of the Pacific Club focusing primarily on the food and beverage service operations, as well as assisting guests with concierge services according to the standards of Pan Pacific Hotels and Resorts.
KEY RESPONSIBILITIES
The key responsibilities of the Pacific Club Attendant include but are not limited to:Greet and assist guests during meal periods; i.e. breakfast, evening hors-d'oeuvres & honor bar
Prepares room for meal periods; completes all opening and closing duties and cleans dining room
Maintains side stands and regularly inspects and cleans equipment used
Returns all reusable food items to the kitchen; places orders for various dry goods and dairy products
Act as a runner between the main kitchen and the Pacific Club lounge to set up, replenish and break down the buffet on a daily basis
Develop an engaging rapport with all Pacific Club guests, ensuring repeat guests are duly recognized
Actively engage in all aspects of food and beverage service in the Pacific floor lounge, ensuring best quality practices and standards are adhered to at all times
Escort guests to rooms as required
Assist guests with luggage storage as required
Perform a room or suite pre-inspection as required
Assist the Pacific Club Manager to develop and maintain guest history and personal preferences data to enhance guest experience
Resolve any guest complaints in a timely manner, escalating to an Agent or Manager as needed
Answer telephones in a friendly yet professional manner
Perform other related duties as required
Physical Demands
Must be physically fit and able to lift heavy trays and tables; Involves long periods of walking and standing.
COMPETENCY PROFILE
Contribute an energetic and positive attitude to the hotel atmosphere
Maintain professional internal / external guest service, smiles, creates eye contact and uses guest / associate names
Demonstrate outstanding guest relations skills and be approachable by nature
Work in a team setting under high pressure & stressful situations
Show a history of demonstrating excellent time management and attention to detail
Maintain professional business confidentiality as required
SELECTION CRITERIA
Qualifications and Technical Experience
Previous experience in a guest service position in a Food & Beverage operation preferred.
Concierge experience is an asset
Serving it right and Food safe certification required
* Fluent written and spoken English is mandatory; additional language(s) is considered an asset
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