Job Description

WHY JOIN US?

Canada West Veterinary Specialists is an exciting full-service multi-disciplinary specialty referral practice with a dedicated 24-hour ERCC service.

At Canada West, you can look forward to being part of a highly dynamic and supportive team, continuous learning, and exposure to unique cases within a specialty environment.

BENEFITS

Hourly shift premiums for working the overnight shift Subsidized extended health benefits 5 paid sick days per year Uniform allowance Wellness Spending account We believe in your well-being and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental well-being programs. We provide employer paid Pet insurance to our employees. We believe in recognizing our staff with rewards and recognition programs. We grow together with our monthly in-house Continuing Education presentations We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.

JOB SUMMARY

Our receptionists are responsible for providing the highest level of service and satisfaction to our referring veterinarians, clients and patients. Client Services is the central contact at the hospital and has a responsibility to ensure we represent the hospital in a professional manner. As the first face of the hospital, it is key to meet and greet our clients with a positive outlook, a friendly smile and make them feel comfortable. We show our clients that we are professionals in our skill and effectively, respond to their inquiries, assist in answering questions and run an efficient business unit.

DUTIES AND RESPONSIBILTIES

Greet and offer assistance to clients Willing to go above and beyond to exceed clients' expectations Answer telephone inquiries and direct calls appropriately Facilitate communication between clients and hospital medical team Ensure work area is kept clean and tidy at all times Ensure timely and accurate communication with co-workers, clients, doctors, and back-end staff Cash handling and Receiving payments from clients Assist back end staff with stocking of supplies, cleaning kennels, and laundry Complete other administrative/reception duties as assigned

EXPERIENCE AND EDUCATION

Previous reception experience in a similar setting is preferred Graduate of an accredited program for Veterinary assistants and receptionists is preferred

KNOWLEDGE, SKILLS AND ABILITIES

Strong problem-solving abilities Proven ability to adapt quickly respond to and resolve atypical and emergency situations Excellent verbal and written communication skills Passionate about customer service with a positive attitude Models the highest level of professionalism and confidentiality Exceptional organizational skills and show ability to multi-task and establish priorities Ability to reflect compassion and empathy for clients in stressful situations Ability to stay calm under pressure Takes initiative and works with little supervision Experience with Veterinary software programs an asset Must be proficient with common computer applications particularly MS Word, Excel, Outlook Ability to lift up to 25 lb

WORKING HOURS:

Shift time: 10:30 pm - 7:00 am, once training period is completed 4-week reception training, with start times varying from 11:00 am - 2:00 pm
We thank all applicants for their interest in Canada West Veterinary Specialists, however, only those candidates selected for an interview will be contacted.

Job Types: Full-time, Part-time, Permanent

Pay: $21.00-$25.00 per hour

Benefits:

Casual dress Company events Dental care Discounted or free food Employee assistance program Extended health care On-site parking Paid time off Vision care
Work Location: In person