Summary
WE ARE LOOKING FOR A Overnight Manager-Front Office Join our Front Office Team as an Overnight Manager-Front Office. This position will be reporting to Front Office Manager, the Hyatt Regency Calgary Overnight Manager will oversee the hotel operation between the hours of 11pm and 7am, partnering with multiple hotel teams such as Food and Beverage, Housekeeping, Banquets, Security, PBX, and Engineering. What is expected of me in this role?

• Leads Front Desk operation overnight while collaborating with all the departments and representing management.
• Foster and promote a cooperative working environment, maximizing productivity and employee morale.
• Provides regular feedback to Department Heads concerning service issues, guest requests, complaints and comments.
• Provide exemplary leadership in the area of customer service and customer interaction.
• Conduct timely execution of the night audit process, and preparation of reports and information for the next day of operation. (Can include World of Hyatt and Payroll).
• Assists guests with arrival and departures and makes sure that the desk is manned at all times.
• Conducts duties in a courteous, safe and efficient manner, by following hotel policies and procedures, ensuring that the highest level of service and communication is maintained.
• Prepares daily internal hotel communications
• Assist in projects and other duties as directed by the Front Office Manager and Assistant Director of Operations
• Ability to work a flexible schedule that will likely include evenings, weekends, and holidays
• Strong organizational, time management and planning skills.
• Ability to handle cash and credit procedures
• Valid work authorization for Canada

Qualifications:

• Minimum three years of experience as Front Office Supervisor at a hotel or similar operation.
• Previous PMS experience is required, OPERA experience would be preferred.
• Strong working knowledge of MS Office applications \xe2\x80\x93 Word, Excel, PowerPoint
• First Aid Certificate is an asset
• Diploma or Certificate in Hotel/Restaurant Management or the equivalent an asset

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE HYATT REGENCY CALGARY?

• Extended Health Benefits for you and your dependents and paid medical days.
• Employer RRSP Matching Contributions.
• Wellbeing Programs, Headspace and Not Myself Today, Access to a Wellbeing and Relaxation Room, Complimentary Access to the Hotel Pool and Gym.
• Discounted Parking.
• Tuition reimbursement program and career development program, Leading@Hyatt.
• Participation in a culinary online training program Rouxbe, available for all roles
• Complimentary meal during shift.
• Discounts at our on-site restaurant Thomsons Kitchen/Bar.
• Discounts at our on-site Spa-Stillwater Spa Services and Spa Products.
• Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
• Opportunities to participate in our Hyatt Calgary LGBTQ2S+diversity group and youth hiring programming; RiseHY
• 2022 Great Place To Work Certified
• Global Biorisk Advisory Council STAR Facility accredited
• Proud to be a Menopausal Inclusive Workplace

About Hyatt Regency Being part of our Hyatt Regency Calgary family means always having space to be you. We are passionate about diversity, equity and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people so they can be their best. In the spirit of respect, reciprocity and truth, we honor and acknowledge Moh\xe2\x80\x99kinsstis, and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy Siksika, Kainai, Piikani, as well as the \xc3\x8ey\xc3\xa2xe Nakoda and Tsuut\xe2\x80\x99ina nations. We acknowledge that this territory is home to the M\xc3\xa9tis Nation of Alberta, Region 3 within the historical Northwest M\xc3\xa9tis homeland. Finally, we acknowledge all Nations \xe2\x80\x93 Indigenous and non \xe2\x80\x93 who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation. We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels. This role will typically allow a minimum of 40 hours per week. The minimum starting salary for this role is $65000CAD annually. Visit careers.hyatt.com to apply

Qualifications
.