Job Description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort\xe2\x80\x99s Food & Beverage Outlets, Fitness Centre, and Spa
• Automatically added to our resort\xe2\x80\x99s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Our newly renovated Guide\'s Pantry outlet provides prompt, professional and efficient service, offering fresh daily baked goods, gourmet sandwiches, salads, hot food, soups, decadent desserts and a range of hot and cold beverages. The one outlet at the Fairmont Chateau Lake Louise that never sleeps\xe2\x80\xa6 The Guides operates 24hrs 365 days of the year with a primarily \xe2\x80\x9cto go\xe2\x80\x9d service. Boasting the title of Fairmont Chateau Lake Louise\xe2\x80\x99s busiest outlet, the Guide\xe2\x80\x99s Pantry serves over 200,000 guests yearly.

What you will be doing:

• You will be working overnight to help the outlet achieve 24-hour coverage
• Greet all guests in-person or by phone
• All areas of guest service and core standards, including the creation of new ideas to assist with the continued development of Chateau Lake Louise\xe2\x80\x99s image as a leader in F&B service and a F&B destination
• Ensuring that the Deli maintains a first class and positive visual impact, including ambiance, cleanliness, orderliness, decor and service flows.
• To set a positive example for Food & Beverage employees through exemplary dress, grooming and self-discipline in addition to monitoring staff performance in these areas.
• To ensure that guest comments and complaints are thoroughly investigated and corrective actions are taken in order to prevent repetition of the complaint.
• Ensure that daily management and guests billing reports comply with company procedures and departmental guidelines.
• To be involved in departmental payroll and schedule process
• Take guest orders and prepare them to guest specifications
• Provide a consistently high standard of service
• Effectively handle customer concerns and exceed customer expectations
• Inform guests of hotel and area information as requested
• Ensure accurate cash handling and ordering in Micros POS system
• Ensure shelves are fully stocked with products
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Qualifications

Your experience and skills include:

• Minimum of two years of Food and Beverage experience, in a fast-paced environment. Post Secondary Degree in Hospitality or Food and Beverage Management is an asset
• Must possess excellent interpersonal, communication and presentation skills
• Strong organizational and administrative skills are required.
• Displays high initiative and requires minimal supervision and direction.
• Experience with handling cash
• Ability to constantly stand and walk throughout shift
• Self\xe2\x80\x91motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs, and ramps
• Ability to consistently stand and walk throughout shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That\'s why you\'ll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London\'s The Savoy, New York\'s The Plaza, and Shanghai\'s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Fairmont