Job Description

S&S Activewear - Canada (Greater Toronto Area - West)

JOIN US AND "CREATE YOUR VISION"

ABOUT US

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the "critical link" that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.


Our success has compounded since the Company's humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes. We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability.

ABOUT THE ROLE

The position serves as a territory ambassador for S&S Activewear, focusing on face-to-face customer meetings to present products, strengthen relationships, and grow customer investment. Responsibilities include showcasing new products, understanding distributor business models, merchandising showrooms, and conducting road visits to maintain engagement. Additionally, the role requires handling email and phone inquiries, proactively following up with customers, and promoting S&S Activewear offerings through marketing initiatives and quoting opportunities.


Internally, the role involves regular reporting, team collaboration, and sales meetings to discuss customer feedback and industry insights. The position does not require direct supervision but demands strong communication, negotiation, and leadership skills, along with the ability to work independently. A background in sales, business acumen, problem-solving, and strategic thinking is highly beneficial. Travel is required, and proficiency in Microsoft Office and various company systems is essential.

SCHEDULE & COMPENSATION

Monday - Friday, Hybrid, Full-Time, Exempt


Salaried: (based on experience)

WHAT YOU WILL DO

Customer Face-to-Face Meetings Present the S&S Activewear product line passionately and persuasively. Serve as an ambassador for S&S Activewear within the assigned territory. Drive customer spend and grow territory sales. Understand distributor business models to present S&S Activewear products and services compellingly. Deliver product knowledge presentations showcasing new products, top sellers, decoration options, and marketing strategies. Build and maintain a customer contact list and profiles. Gather customer feedback, address issues, and provide solutions. Identify program and spot-buy opportunities to position S&S Activewear styles for distributor pitches. Merchandise customer showrooms with product samples, catalogs, and print collateral. Maintain a regular road visit cycle to stay top-of-mind and strengthen customer relationships. Travel with the Director of Sales to meet key accounts, develop account-specific plans, and present rebate programs. Occasionally travel with inside sales and key account executives to focus on specific accounts. Email Inquiries & Follow-Up Respond promptly and effectively to inbound emails from customers and internal teams. Proactively follow up on ongoing customer opportunities. Regularly send outbound emails to top distributor sales reps to remain top-of-mind and identify quoting opportunities. Distribute monthly territory e-blasts to keep customers informed of S&S Activewear initiatives. Provide S&S Activewear product suggestions to customers to increase their spending share. Efficiently communicate policy updates to customers. Share information about promotions, product launches, and company initiatives. Handle ad hoc customer issues and escalations, ensuring solutions benefit both the customer and S&S Activewear. Phone Inquiries & Follow-Up Respond promptly and effectively to inbound calls from customers and internal teams. Proactively follow up on customer opportunities. Make outbound calls to top distributor sales reps to maintain relationships and explore quoting opportunities. Offer S&S Activewear product suggestions to customers during inbound calls. Coordinate customer service and decoration service requests with internal teams. Reporting & Internal Meetings Provide weekly updates to Sales Management on opportunities, customer feedback, and industry insights. Participate in monthly sales conference calls. Regularly meet with the Inside Sales Rep partner to review account lists and develop account-specific strategies. Attend S&S Activewear sales meetings 2-3 times per year. Supervision No direct supervision required.

WHAT WE'RE LOOKING FOR

Education: Undergraduate degree preferred. Sales Training: Completion of a reputable professional sales association program is preferred (e.g., Canadian Professional Sales Association). Experience: 4-5 years of sales experience. Communication: Strong verbal and written communication skills. Presentation: Ability to passionately and energetically present company products and services in a compelling manner. Negotiation & Influence: Strong negotiating skills with the ability to effectively influence customers. Problem-Solving: Ability to analyze challenges and develop effective solutions. Clarity & Articulation: Capacity to express ideas, thoughts, and proposals clearly and concisely. Sense of Urgency: Ability to prioritize tasks and act swiftly when needed. Leadership: Strong leadership skills, both externally with customers and internally within the team--leading by example. Empathy & Customer Focus: Ability to understand customer needs and provide mutually beneficial solutions. Independence & Teamwork: Capable of working autonomously while also collaborating effectively within a team. Strategic Thinking: Forward-thinking mindset with the ability to develop long-term strategies. Analytical Thinking: Strong analytical skills to assess data and trends. Business Acumen: Solid understanding of sales, market dynamics, and business principles. Travel: Willingness and ability to travel as required. Public Speaking & Presentations: Strong presentation and public speaking skills. Collaboration: Ability to foster relationships and work closely with internal and external stakeholders. Flexibility: Adaptable to change and open to new approaches. Organization: Highly organized with strong attention to detail. Self-Motivation: Driven to achieve success independently. Integrity & Honesty: Possesses strong ethical values and professionalism. Work Ethic: Hardworking, results-oriented, and committed to achieving business goals. Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Systems & Tools: Experience with company systems such as Outlook, Teams, SharePoint, and OneDrive.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and are committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. This job offer is contingent upon the completion of a satisfactory background check.