Job Description

Description

The Outreach Coordinator provides oversight, supervision, direction, and assistance of all outreach-based skills development programming through The Salvation Army Illuminate Programs.

TERMS: Temporary, Full-time Contract until March 31, 2024, with the possibility of an extension

DAYS & TIME: Sunday to Thursday, 10:00 am-5:30 pm

HOURS: 35 hours/week

NUMBER OF VACANCIES: 1

KEY RESPONSIBILITIES:

The incumbent is responsible for the following range of job duties:

• Assist Management in the coordination and delivery of outreach programs and direct services for program participants.
• Supervise all case management for outreach program clients, reporting to the Manager, and in collaboration with other Management team members where relevant
• Supervise waitlisted services and provide case management and case support to overflow and/or high-level advocacy clients, provide direct services to outreach clients, including accompaniment and occasional travel where required.
• Support outreach staff through regular ongoing direction and consultation in therapeutic approaches and interventions, review each client case file on a consistent basis, and consult with professional supports and training where applicable.
• Work with a small client caseload of Survivors, developing plans to work towards engagement in safe houses, recovery programs, addictions programs, etc.
• Ensure reporting requirements internally and externally are submitted to Management when requested, provide monthly reports to designated Management, and ensure the collection of statistical and evaluative information.
• Operate within a rotating on-call schedule for emergencies within the team for staff and/or program-related emergencies
• Support the facilitation of existing programming, build community relationships and discounted access to services, coordinate with community partners in service access and delivery
• Delegate and coordinate the completion of tasks to Staff as per their job descriptions and provide accountability. Assist with scheduling and systems to ensure communication and coordination of client case files and program projects.
• Participate in recruiting, orientating, training, scheduling, and evaluating volunteers and practicum students for programming
• Oversee financial resources of the department, including petty cash, and any other resources determined for program delivery
• Develop, implement, and evaluate outreach services and outcomes for clients, work with Management to innovate program initiatives and expansion opportunities, assist in the development of specialized projects, including collaborations with other community-based agencies
• Provide accompaniment by vehicle, ferry, plane, or public forms of transit for program participants where required for programming, supply purchasing, attending events
• Utilize knowledge of issues pertaining to ADLs, Person-Environment-Occupation Model, occupational therapy, human trafficking and exploitation, rehabilitation, immigration, decolonizing praxis, fine arts, lived experience inclusion, domestic violence/abuse, mental health, addictions, homelessness, employment, education, racial justice and equity, financial inclusion, and internal policies and procedures to develop program materials and partnerships
• Conduct psychosocial client assessments (for clients in crisis and self-referrals) and oversee the implementation of staff activities and casework
• Ensure the implementation of the Case Management System/Freedom Model as it relates to development, activities, and education, including case notes, activity reports, therapeutic approaches and intervention
• Provide ongoing mentoring and supportive supervision to Outreach Staff, report pertinent details to designated Management, support performance evaluations of staff with designated Management, including case note audits and service delivery reviews.
• Seek community donations and in-kind support for programming, develop relationships with external stakeholders, participate in community-based events and represent the organization as per Management request
• Complete ongoing training related to leadership, programming, and therapeutic approaches as required, and provide training to other team members
• Ensure that program procedures are maintained, develop relevant policies and present to Management, learning guides, and facilitator materials where required
• Ongoing maintenance of resources, facility library, and message boards, as well as maintaining physical resources including cell phones, vehicles, and program equipment. Provide accountability for resources and petty cash administration to designated Management.
• Conduct survivor talkback sessions and councils to support program participant input integration into programming activities. Deliver with staff client evaluation forms and opportunities for survivor input, evaluate and implement survivor feedback and suggestions with Management approval
• Monitor and ensure office safety practices in compliance with health and safety standards, complete incident report investigations develop program-related policy, and follow violence and risk assessment guidelines.
• Responsible for modeling positive behaviors and boundaries to clients and contributing to the mission and goals of the Salvation Army Illuminate.
• Participate in training, meetings, case management development, and administrative system orientations as required
• May provide facilitation and case management backup support and or assume functions in other program areas as needed
• Ascertain and provide participants with referral services within the community and/or social services resources where relevant
• Ensure client supervision and safety in designated programs and comply with relevant program Policies and Procedures. Monitor and ensure safety practices in compliance with health and safety standards
• Assess client suitability to internal and external programs and agencies as required
• Perform other duties as assigned

Additional Information:

This position is required to work in a stressful environment, deal with clients in crisis situations brought about by diverse problems, and develop new and innovative content. The ability to function independently, with responsibility, and frequently under pressure while managing multiple concurrent tasks, including emergency situations is an ongoing expectation of this position. Direct program activities may require a moderate level of physical ability to effectively carry out the duties of the position.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Education/Certifications:

• completed a Diploma or Undergraduate Bachelor\'s degree in Social Services or another related field, or other equivalent.
• Completion of leadership programming (community based and/or post-secondary)
• Valid First Aid/CPR certificate
• Non-violent Crisis Intervention (if not certified upon hire, required within 6 months of successful qualification)

Experience:

• Minimum 2 years or more experience working in a Case Management system, outreach program, or program with vulnerable populations, and hold group facilitation skills
• Demonstrated experience in Program Development, Implementation, and Evaluation utilizing evidence-based research
• Demonstrated understanding of trauma-sensitive services and working with marginalized populations
• Experience in mentoring, staff training, and leadership is an asset
• Experience in fundraising and donation acquisition an asset

Required Skills/Knowledge:

• Good working knowledge of Microsoft Word, Outlook, PowerPoint, Excel, Internet
• Ability to work under pressure and with highly vulnerable clients in a fast fast-paced team environment

Other:

• Must be able to obtain a Criminal Record Check and clearance from The Salvation Army\'s Child Abuse Registry as a condition of employment prior to the end of the probationary period.
• Criminal Record Check (CRC)
• Valid Class 5 BC Driver\'s License
• Interpersonal Conflict Resolution (if not certified upon hire, required within 12 months of successful qualification).

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• A clean drivers abstract.
• Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada. The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

The Salvation Army