Job Description

Red Deer Resort & Casino is looking for an enthusiastic and customer-focused

Outlets Server

to join our Food & Beverage team. If you enjoy providing excellent service and creating memorable guest experiences, we'd love to hear from you!



Under the direction of the

Outlets Manager

, the

Outlets Server

is responsible, including but not limited to ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This position must have a proven ability to work as a team player and leader in a fast-paced environment. The Outlet Server must be well organized and creative and possess superior communication and interpersonal skills, and must possess the ability to display a passion for excellent customer service while working in an energetic and dynamic environment.

Essential Duties and Responsibilities

Serves guests food and drink while following Red Deer Resort & Casino policies and procedures Report any areas that require maintenance or other attention to the supervisor on shift Maintain all compliance with the Health and Safety requirements of the hotel Communicate with other team members and areas of the hotel when required To have a complete menu and product knowledge and be able to assist guests with any dietary concerns and explain daily features with confidence Have basic knowledge of alcoholic and beverage recipes; basic bartending skills may be required Speak with guests to ensure satisfaction with food and service and attend to complaints Order necessary outlet supplies using the specific requisitions Clean agreed designated areas in accordance with laid down procedures and routine hygiene requirements Accept payments, be responsible for cash outs Come to work in full uniform, follow Alberta liquor and gaming laws Performs other related duties as required

Education, Qualification and Requirements

Reel Facts, ProTect and ProServe Certifications (through AGLC) Must be over 18 years of age. Clear criminal record check required upon hire Mature and professional appearance The ability to work well under pressure and be detail-oriented Strong work ethic and positive team attitude Effective communication skills with individuals at all levels; both inside and outside of the organization Must be fluent in English, both written and oral Standard First Aid with CPR & AED certification is an asset Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

Work Environment

Able to stand and repeatedly walk over the course of a shift Ability to tolerate exposures to heat, cold, water and noisy environment The employee must frequently lift and/or move up to 20 pounds. While performing the duties of this job, there may be stooping, kneeling, bending, reaching and crouching

Hours of Work

The hours of work for this position will vary depending on operational requirements but will include day, evening and late night, as well as weekends and holidays.




The Red Deer Resort & Casino is an equal opportunity employer and encourages individuals interested in this position to submit your resume. Please ensure the name of the position is included in the subject line. All applicants must be legally entitled to work in Canada. The successful candidate will be subject to criminal record checks and/or other background checks. This position will remain open until a suitable candidate is found. We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.