Job Description

Job Profile


The Outlet Server greets and fulfills customer needs with an end goal of providing a great customer experience.


Duties and Responsibilities

Embodies a forward-moving, highly collaborative, fully accountable and inspired positive mindset. Actively promotes a positive mindset in the work place Creating a memorable first impression, smiling and greeting guests. Ensures that guests are made comfortable and up to date with the status of the restaurant Organizes and maintains a steady flow of guest seating Maintains a clean and respectable working environment Bus and reset tables as required to maintain flow of guests through the restaurant Directs guests to appropriate outlets i.e. washrooms, event rooms, etc. Be up to date and knowledgeable of the surrounding area i.e. be able to give guests accurate & efficient directions Takes and organizes reservations Works closely with other departments to optimize guest satisfaction, relative to food and Beverage Responsible for the daily execution of guest key service standards as outlined by the hotel including leading guests rather than pointing, using eye contact, smiling and using the guests name Follows company policies & procedures as outlined in the Employee handbook, and effectively communicate them to other team members Understands and work in accordance with health and safety mandates Understands the variety of food and beverage choices and can recommend appropriate solutions to customer needs

Qualifications

Must have serving it right and food safe certifications Must have food safety certificate Excellent command of the English language- written and verbal. Other languages an asset Possess a positive attitude and works well with other team members Strong interpersonal skills with an ability to work as part of a team Excellent guest service skills, desire to meet and exceed guest expectations Ability to anticipate the needs of the customer and provide suggestions on food & beverage Options Ability to work under pressure with sometimes demanding/abrasive customers Sense of urgency, strong work ethic with a passion food and beverage and the ability to work Unsupervised Comfortable with computers and technical programs Must be willing to work in Kamloops, BC Must be legally entitled to work in Canada

Working Conditions

High paced environment Variety of hours - morning, afternoon, evening, weekends, weekdays, holidays Work with challenging customers Noisy environment Work as a team and individually

Physical requirements

Constant standing for a minimum of 4 hours at one time * Carrying, bending, kneeling, pulling, twisting & lifting of up to 20lbs.