Job Description

Report to: Sales Manager Status: Part-time Location: Remote Looking to make a difference in your community? Join the British Swim School team as a Call Center Sales and Service Representative! In this role, you\'ll handle incoming calls, ethically meet enrollment targets, provide outstanding service, fulfill requests, and leave a lasting impression on our customers.

Knowledge, Skills, and Abilities:

Enthusiastic personality Strong sales and customer service skills Ability to maintain a positive attitude when speaking to customers Ability to adhere to a schedule, and follow policies and procedures of British Swim School Competent with phone systems and appropriate computer programs Able to multi-task Ability to fluently speak more than one language is a plus Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center Skyprep online training.
Roles and Responsibilities

Answer calls, manage online chat, and respond to emails Research required information using available resources Manage and resolve customer issues and complaints Provide customers with product and service information Accurately enter new customer information into the system Update existing customer information Process orders, forms, and applications Identify and escalate priority issues Route calls to the appropriate resource Make follow-up and outbound calls as needed to follow up on leads Document all call information according to standard operating procedures Complete call logs Produce call reports
Qualifications:

Customer service and sales experience High School education or equivalent About Us:
At British Swim School, our aim is to do more than just provide enjoyable swim lessons. We are committed to making a tangible difference in our communities by addressing the alarming rates of child drowning. To achieve this, we employ highly skilled instructors who understand that we are not just a typical swim school, but rather, we prioritize survival skills before teaching swimming techniques. Ultimately, our goal is to give everyone, regardless of age or ability, the chance to be a confident and safe swimmer. Flexible work from home options available. Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.