Job Description

LOCATION

: Remote in the US or Canada only


Training Class start date: 10/14/2025

ABOUT GLOBUS FAMILY OF BRANDS

With 95+ years in travel, the award-winning Globus family of brands - consisting of Globus, Cosmos, and Avalon Waterways - creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands - a leader in international travel - now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.


Travel and/or in-office presence may be required at times. Generous benefit package including travel benefits and retirement.

ABOUT THE ROLE

This role reports to the Outbound Supervisor. The Outbound Chat Sales Vacation Planner is responsible for supporting Outbound Sales by creating happy guests and depositing passengers via our Live Chat and Email Channels.

EXPERIENCE/SKILLS REQUIRED

Excellent Computer skills - we use multiple systems to engage with our work and clients. + Ability to navigate and utilize multiple computer programs throughout the day.
Previous Sales Experience required. Excellent organization skills Self-motivated Friendly and able to connect with our customers. Able to successfully manage multiple leads and customers consecutively. Understanding of Assumptive Close and how to assertively convert a lead into a deposit.

EXPERIENCE/SKILLS PREFERRED

Travel industry experience preferred, but not required. Experience using systems such as Ring Central, Microsoft Dynamics (CRM), Excel, and phone system software. The preferred candidate will hold an Associate's degree (A. A.) or equivalent from two-year College or technical school; six months to one-year related experience in outbound sales work, and travel industry; or equivalent combination of education and experience. Minimum of 1 year in a Sales or similar role Understanding of contact center schedule adherence requirements, adhering to post schedules and using proper phone status

RESPONSIBILITIES

Support Customers + Receive, answer, and provide exceptional service to Sales Chats, Sales Texts (when applicable), and Sales emails as they come in throughout the day
- Generate sales lead opportunities found via Chat, Text (when applicable), or Email
- Convert interactions into qualified leads and deposited passengers
+ Manage your own Leads
- As found via chats and emails
- Engage the required amount of times with each Lead via phone and email
- Convert leads into deposited passengers / sales
Engage in Follow ups with customers via phone and email Review past Leads and send appropriate follow-up Maintain knowledge of products, competitive key differences, marketing campaigns, and exhibit destination expertise Ensure customer satisfaction by providing accurate, timely, and quality information about products and promotions provided, Securing lifelong customers Meet and exceed sales objectives by selling travel packages and product up-sells Additional Responsibilities + Partake in regular training to enhance skills
+ Meet regularly with Supervisor to discuss metrics and performance
+ Participate in weekly team meetings and Teams Chats
+ Rotating Saturday shift required. Will receive one day off that week to compensate
+ Overtime as needed by business needs
+ Be TICO Certified to connect with Canada guests
+ Other sales opportunities/projects as assigned


An ideal candidate will be a self-starter, possess strong organizational skills, polished time management, money and customer experience motivated, enjoy working individually as well as collaboratively. Must have a good understanding and execution of close ratios, performance consistency, and a passion for travel.

THE DEPARTMENT

The Direct Sales Team consisting of Customer Sales & Service, Charters & Direct Groups is responsible for creating happy guests and partners with sales success and providing outstanding service and support. This team increases passenger sales through the direct consumer and group sales channels. They develop and maintain emerging markets channels by integrating sales and marketing strategies to establish direct buyer relationships and create demand for our products.