Job Description

Join a high-performing, fast-paced team that is passionate about delivering exceptional service while proactively supporting customers through the loan application process. In this dual support and outbound sales role, you will play a key part in helping customers complete their applications, answer questions, and introduce them to additional services that fit their needs.



We are hiring permanent full-time representatives with strong communication skills and a passion for connecting with people. If you're motivated, resilient, and ready to grow in your career--this is the opportunity for you.



This position is starting on

August 25, 2025

.

Successful candidates MUST be available to start.



This is a

permanent, full-time onsite

position based at:


255 Consumers Road, Suite 400, Toronto, ON M2J 1R4*


We are looking for candidates who are available to work

any five (5) days per week

on a

rotational schedule

within the following hours:

Current Schedule:

Monday to Friday, 10:00 AM - 6:00 PM

Future Flexibility:

Hours may extend until 8:00 PM on weekdays, with

regular Saturday shifts

Perks:

Competitive hourly wage of $20.00/hour Permanent, full-time role with growth potential Healthcare Spending Account Exclusive offers on home and auto insurance Exclusive retail discounts

Responsibilities:

Application Walk-Through Support

Guide prospects through the loan application process with clear, step-by-step support

Answer questions and ensure a smooth experience from start to finish

Assist in Funding Loans

Help customers complete any outstanding steps to fund their loan quickly and efficiently

Make Proactive Outbound Calls

Use a computer-based dialer to reach out to prospects who started but didn't complete their loan applications

Question Resolution

Answer questions about the application process, eligibility, and general loan details

Build trust and confidence with prospects

Retail Referral Support

When appropriate, direct customers to a nearby retail location for in-person assistance and further support

Accurate Documentation

Keep detailed and accurate records of all customer interactions and outcomes in our CRM system

What Are We Looking For?

Previous experience in sales or customer service (outbound preferred) Comfortable making outbound calls and working toward targets Strong computer and multitasking skills Strong communication & persuasion skills Resilience and a positive attitude Ability to build rapport quickly Time management and follow-up discipline Confidence in handling objections and closing conversations

Additional Requirements:

Must successfully complete a

criminal background check

and

credit check

Join a winning team today!

We are an equal-opportunity employer

.

Accommodations are available upon request at any point in the selection process. #1