Job Description

At SinglePoint, we stand as industry leaders in customer life cycle management, excelling in attracting, retaining, and delivering unparalleled customer experiences. Join our team to redefine accounts receivable management and assume a pivotal role in shaping the future of customer-centric solutions.



We are seeking dedicated and customer-focused

Outbound

Customer Service and Collections Representatives

to join our team. As a

Outbound Customer Service and Collections Representative

, your primary mission is to monitor customer accounts, provide customer service regarding collection issues, and resolve client discrepancies.

Job Details:

The position starts

July 28, 2025

. Successful candidates MUST be available to start.

We offer the flexibility to work in a hybrid setting after 1 week of onsite training.

This permanent full-time opportunity requires availability any five (5) days a week within operating business hours:

Ontario:

Monday-Friday: 8:00 am to 8:00 pm ET Saturday: 9:00 am to 1:00 pm ET

Responsibilities:

Recover funds on past due accounts and negotiate payment arrangements Maintain positive customer relationships for increased retention Resolve disputes and complaints with exceptional customer service Accurately update and manage customer records in the billing system Contribute to departmental objectives for recovery, call quality, and productivity Collaborate across departments and demonstrate problem-solving skills

What We Offer:

Seamless hybrid work experience - Onsite training integrated with a flexible hybrid work model Monthly contests with cash and prizes Benefits/Health Care Spending Account Perkopolis Discount Program Career and Leadership Development Comprehensive training and continuous development

Qualifications:

Minimum 1-year collections or call center experience Excellent communication, negotiation, and computer skills Responsive and adaptable to change Strong time management and organizational skills Proficiency in Microsoft applications

Physical presence in the province of employment is mandatory; the use of personal VPN services or IP maskers on company networks is strictly prohibited.

Successful candidates must provide and use their own equipment. As a condition of employment, the device must meet the requirements. Interested applicants are required to provide proof of minimum specs. (outlined below) by attaching their validated completion. We offer a TAX-FREE monitor reimbursement program of up to $200.



The device must:


+ Support Windows 10 (1803 or higher) + Have at least 8GB of RAM (memory)
+ Have at least 500MB of free space (storage/HDD)
+ Minimum internet speed at least 10mbps
+ Webcam
+ Headset

Compensation:

Hourly rate of $17.20 plus 4% vacation pay

Join us in redefining customer life cycle management. Apply today and make a meaningful impact as part of the SinglePoint team!

We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process.#2



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