Job Description

Become Our Next Ostomy Care & AADL Solutions Specialist
Location : Edmonton, AB
Job Type : Full-Time

About Us
At Home Health Store, we're dedicated to improving lives by providing high-quality medical supplies to communities across Canada. Our services extend to First Nations, Metis, and Inuit communities, as well as pharmacies, group homes, government agencies, and clients within our local community. We take great pride in offering exceptional care and education to clients who rely on us for their medical supplies.

We're seeking a compassionate and knowledgeable Ostomy Care & AADL Solutions Specialist to join our team. In this role, you will provide vital support to clients with ostomy needs and assist those utilizing the AADL (Alberta Aids to Daily Living) program. If you're passionate about making a meaningful impact in the lives of those who need it most, we want to hear from you!

What You'll Do
As our Ostomy Care & AADL Solutions Specialist, you'll play a key role in delivering high-quality care and support to our clients. Your responsibilities will include:

• Ostomy Care Education: Provide one-on-one education to clients on proper ostomy product usage, troubleshooting, and fitting.
• AADL Program Support: Guide clients through the Alberta Aids to Daily Living (AADL) program, including product selection, billing, and ordering AADL-approved supplies.
• Hernia Belt Fittings: Perform hernia belt fittings, ensuring the correct products are ordered and invoiced.
• Sales Floor Support: Assist clients on the sales floor, answer phone inquiries, and provide information on products and services.
• Collaboration: Work closely with team members to ensure a seamless and supportive experience for ostomy clients, AADL users, and walk-in clients.
• Product Recommendations: Offer expert advice on appropriate product solutions and provide hands-on support with product fittings and adjustments.

What We're Looking For
We're looking for someone who is compassionate, knowledgeable, and dedicated to providing the best possible care. If you:

• Have experience in ostomy care, AADL, or a related healthcare field.
• Possess excellent communication skills and a caring attitude.
• Are organized, detail-oriented, and able to manage multiple tasks effectively.
• Are comfortable working directly with clients and educating them on medical products and care.
• Thrive in a collaborative team environment.
• Have knowledge of the AADL program and ostomy products (bonus but not required).

We'd love to meet you!

What We Offer

• Competitive Pay -- Your hard work and dedication will be recognized!
• Health Spending Account -- Available after 3 months of employment.
• Positive Work Environment -- Enjoy a supportive team atmosphere.
• Paid Vacation Time -- Because your well-being matters!
• Work Hours: Monday to Friday, 8:30 am - 4:30 pm. Alternating Saturdays once a month from 10:00am- 2:00pm

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Store discount

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Application question(s):

• Do you have experience working with the Alberta Aids to Daily Living (AADL) program, and if so, could you describe how you've navigated the process of assisting clients with product selection, billing, or ordering AADL-approved supplies?
• What experience or knowledge do you have in working with medical supplies, particularly in relation to product fitting, troubleshooting, and recommending appropriate solutions to clients?

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2025-02-15