Full-time, Monday-Friday (day shift; flexibility during peak periods)
Overview:
Seeking an
Orthodontic Dental Lab Manager
to lead day-to-day operations and ensure timely, high-quality production of orthodontic appliances--retainers (Hawley/Essix), splints, aligners, expansion devices, functional appliances, and indirect bonding trays. This role blends technical depth with people leadership, workflow optimization, and clinician communication to deliver excellent patient outcomes.
Key Responsibilities:
Own daily workflow: case intake, routing, scheduling, and WIP tracking to meet turnaround SLAs.
Uphold lab safety protocols and quality standards; conduct in-process and final QC.
Lead digital production: scan processing, digital model prep, CAD design (e.g., 3Shape Ortho/Appliance Designer), and 3D printing/milling; maintain accurate records and version control.
Monitor remake/adjustment trends; implement corrective actions, SOPs, and continuous-improvement initiatives (materials, nesting/print strategies, preventive maintenance).
Manage team performance: hiring support, onboarding, coaching, training, and performance feedback; plan headcount and shift coverage.
Oversee materials and inventory; coordinate with purchasing and shipping to maintain on-time delivery.
Serve as primary liaison to orthodontists/practice teams--clarify prescriptions, confirm timelines, provide status updates, and resolve concerns.
Produce clear documentation (case notes, photos, QC logs) in LIMS/ERP and productivity tools.
Qualifications:
Experience:
5+ years in an orthodontic or dental lab with demonstrated leadership in a production environment.
Technical:
Proven fabrication/finishing of orthodontic appliances; strong working knowledge of CAD/CAM orthodontic tools and 3D printing.
Core Skills:
Organization, prioritization, and professional communication; ability to lead teams and hit deadlines in a fast-paced setting.
Credentials:
RDT or equivalent designation is an asset.
Success Metrics:
On-time case completion, reduced remakes, and stable turnaround times.
Positive clinician feedback and repeat utilization.
Accurate documentation and schedule adherence.
Team productivity, training progress, and QC pass rates.
Compensation & Benefits:
Base compensation:
CAD $50-$65 per hour
, commensurate with experience and scope.
*
Comprehensive benefits package
included.
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