Job Description

Orthodontic Dental Lab Assistant Manager

Location:

Calgary, AB

Schedule:

Full-time, Monday-Friday (day shift; flexibility during peak periods)

Overview:

We're seeking an

Orthodontic Dental Lab Assistant Manager

to lead day-to-day workflow in an orthodontic laboratory setting while serving as a primary liaison to orthodontists and practice teams. This role blends

case coordination and customer communication

with

hands-on technical expertise

in fixed and removable orthodontic appliances and digital workflows (scans, CAD, and 3D printing).

Key Responsibilities:

Coordinate daily case intake, scheduling, and routing; monitor WIP and remove bottlenecks to meet turnaround SLAs. Communicate with orthodontists and practice staff to clarify prescriptions, discuss appliance options, and confirm timelines. Oversee appliance fabrication quality across retainers (Hawley/Essix), expansion devices (e.g., Hyrax), functional appliances (e.g., Herbst), and indirect bonding trays. Support digital production (scan processing, model prep, appliance design, and 3D print/finishing); ensure accurate records and version control. Track remake/adjustment trends; implement corrective actions and standard work. Coach/mentor junior technicians on orthodontic standards, safety, and productivity best practices. Maintain documentation (case notes, photos, QC logs) in LIMS/ERP; prepare clear status updates for clinicians. Contribute to continuous improvement (workflow, materials, nesting/print strategies, and preventive maintenance).

Qualifications:

3-5+ years in an orthodontic or dental lab with demonstrated experience in

orthodontic appliance fabrication

and finishing. Working knowledge of

CAD/CAM orthodontic tools

(e.g., 3Shape Ortho/Appliance Designer, equivalent) and 3D printing workflows. Strong customer service and professional communication skills; confident with dental/orthodontic terminology. Proven ability to prioritize, delegate, and meet deadlines in a fast-paced production environment. Asset: experience training others; exposure to aligner trimming/finishing or indirect bonding tray workflows.

Compensation & Benefits:

$60,000-$75000 base plus clear bonus structure using success metrics below. Performance incentives are tied to on-time delivery, quality, and client satisfaction. Health & dental benefits, paid vacation/holidays, retirement plan eligibility, and professional development.

Success Metrics:

On-time case completion and remake reduction. Positive clinician feedback and repeat utilization. Accurate documentation and schedule adherence. * Team productivity (throughput/unit yield) and training progress.