Job Description

Role Summary

As the Order Services & Administrative Representative (OSAR), you will be responsible for entering orders, arranging international shipments for distributors, and processing specialized orders for Eminence\'s internal teams and Team-members. Additionally, you will provide essential coverage to the Order Services Team, handling orders for North American Customers. As the OSAR, your role is crucial in ensuring efficient order processing and smooth operations within the company. You will report to the Order Services Supervisor.

Responsibilities

• Process all orders for International Distributors, Major Accounts, Staff Orders and Specialized Orders \xe2\x80\x93 including special orders for Marketing and PR
• Provide coverage to the Order Services Team to process orders for North American Customers
• Collaborate with internal teams to ensure order processing and resolve any problems or questions with orders
• Maintain logs of orders, Customer activities and completed work by entering all order information into Eminence\'s Customer database (CRM)
• Communicate with Customers and Team-members regarding the details of each order, including payment totals, payment details and credit card processing
• Communicate and coordinate with freight forwarders and shipping carriers for international pick-up
• Communicate Distributor packaging and shipping instructions to the appropriate contacts in Eminence\'s Supply Chain team
• Audit orders to ensure accuracy and communicate any changes to the appropriate teams
• Run a daily reports, such as Transaction List (summarizing outstanding orders) and shipping reports
• Perform other administrative tasks as required

Qualifications

• Office administration experience \xe2\x80\x93 minimum 1 year
• Customer Service experience \xe2\x80\x93 minimum 2 years
• Customer Returns experience \xe2\x80\x93 asset
• Experience working with Shipping carriers \xe2\x80\x93 asset
• Accounting software experience \xe2\x80\x93 asset
• Customer Relationship Management (CRM) software experience \xe2\x80\x93 asset
• Familiarity with Customs Documentation and CBSA CERS portal \xe2\x80\x93 preferred
• Excellent verbal and written communication skills
• Moderate understanding of Microsoft Office Suite, including how to effectively use the software to administer all functions (Intermediate MS Excel, Word and Outlook skills required)
• Exceptional Time Management and adherence to deadlines

Total Rewards

• Competitive salary, quarterly and annual bonuses based on individual and company goals
• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts

• Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application

Please submit a resume with a cover letter.

Applications are currently being reviewed. Immediate submissions are still welcomed.

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation\xc2\xae, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

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Eminence Organic Skin Care