Job Description

JOB TYPE:

Permanent Full-Time, In-Person

LOCATION:

Edmonton, Alberta

ROLE:

Order & Materials Coordinator

Company Overview:

We are a dynamic, mid-sized engineering, design, and manufacturing company based in Edmonton. Since 1985, we've specialized in high-performance connections for construction projects across North America. Our solutions help designers meet stringent energy code requirements and achieve sustainability standards such as Passive House, LEED, and Green Building. We are proud of our long-standing technical expertise, commitment to innovation, and collaborative and family friendly work environment.

Position Overview:

Are you looking for a role where every day brings variety, challenge, and the opportunity to make a real impact? We're looking for a detail-orientated, motivated, and proactive Order & Materials Coordinator to join our growing team. In this role, you'll be the driving force behind our order lifecycle--ensuring accuracy from the moment a customer places an order right through to fulfillment. You'll also take ownership of purchasing materials, managing inventory levels, and coordinating with production to keep everything running smoothly.

This isn't just about processing paperwork--it's about being at the center of our operations, problem-solving in real time, and helping deliver an exceptional customer experience. You'll collaborate across departments, streamline workflows, and help us scale with professionalism and efficiency. If you thrive in a fast-paced environment, enjoy building strong relationships, and want to be part of a company where your contributions are noticed and valued, this role is for you.

Key Responsibilities:

Become a product expert, matching company offered products with customer needs. Utilize and maintain order management systems (ERP) to ensure smooth day-to-day operations. Review and verify order details, including product specifications, quantities, and customer information. Manage customer orders, production tracking, and project workflows within the ERP system. Create bill of materials and labour plans for made to order items. Provide outstanding support to customers and internal stakeholders through accurate, timely, and professional communication by email, phone and software systems. Track and document customer orders, project milestones, and service requests in the system. Liaison with the accounting group to ensure payment terms are met. Coordinate purchasing of raw materials (steel and other key inputs) to ensure optimized production and fabrication scheduling. Monitor raw material stock levels and proactively reorder to maintain optimal inventory. Source, evaluate, and negotiate with vendors for raw material supply to balance cost, quality, and delivery timelines. Maintain accurate records of raw material purchases, lead times, and vendor performance.
Build and manage relationships with key vendors and suppliers to strengthen purchasing power and product availability.

Support and complete administrative tasks related to sales, shipping, accounting and finance as needed.

Experience and Skills Required:

Diploma or degree in Business Administration, Operations Management, Engineering Technology, or related field preferred. 3+ years of relevant experience; custom manufacturing experience is an asset. Strong technical proficiency (MS Office; ERP experience is an asset, particularly experience in CETEC). Exceptional organizational skills--you thrive on accuracy and structure. Ability to juggle multiple priorities in a fast-paced, dynamic environment. Proactive problem-solving and a continuous improvement mindset. Clear, professional written and verbal communication. A customer-first attitude and drive to make processes better every day.

We Offer:

Competitive salary - commensurate with experience Comprehensive group benefits package Family-friendly work environment Support for ongoing professional development and training Opportunity to work in a collaborative, innovative, and growth-focused environment

Hours:

7:30am-4:00pm, Monday-Friday
Please include two references with your application. While this role is based in Edmonton, we welcome applicants from across Canada. If you are located in another province, your location will not affect your candidacy. We simply ask that you be prepared to coordinate a smooth relocation, giving you the chance to join both a thriving company and a vibrant city with an exceptional quality of life.

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Dental care Extended health care On-site parking RRSP match
Ability to commute/relocate:

Edmonton, AB T5M 3X4: reliably commute or plan to relocate before starting work (preferred)
Language:

English (preferred)
Work Location: In person