Job Description

EGATE Networks is a leading provider of managed network services, VoIP solutions, and digital signage. Whether we're augmenting a client's existing IT team or managing their outsourced IT environment, we're laser-focused on exceptional customer experiences. Our team is small, but our projects have a big impact.

About the position

We're looking for a detail-oriented, proactive Order Fulfilment Coordinator to join our team full-time at our North York office. In this role, you'll be the central point of contact for managing service orders, coordinating with vendors and our clients and/or client coordinators, and ensuring timely delivery of services. You'll work closely with internal teams, telecom providers, and field technicians to keep projects moving and customers informed.

If you're someone who thrives in a fast-paced environment, enjoys solving logistical puzzles, and takes pride in keeping operations running smoothly, we'd love to hear from you.

Key Responsibilities

Coordinate the end-to-end fulfilment of service orders for connectivity and infrastructure projects Liaise with telecom providers (e.g., Bell, Rogers, Telus, Cogeco) to track order status and resolve delays Maintain accurate records in CRM systems (e.g., Microsoft Dynamics) and Excel trackers Communicate with internal teams, vendors, and customer contacts to ensure alignment and timely execution Monitor shipping logistics, technician dispatch, and equipment returns Escalate issues proactively and follow up on outstanding tasks to keep projects on track Support provisioning documentation and ensure all data is up to date and audit-ready
Qualifications

2+ years of experience in order fulfilment, provisioning coordination, or telecom operations Strong working knowledge of Excel and CRM/project management tools (Microsoft Dynamics an asset) Excellent organizational skills and attention to detail Confident communicator with strong follow-through and accountability Customer-focused mindset with the ability to manage multiple priorities Telecom industry experience preferred French-English bilingualism is an asset
Why EGATE

Supportive Team Culture: We value collaboration, transparency, and mutual respect Work-Life Balance: Paid time off and flexibility for appointments or urgent needs Convenient Location: Easily accessible by transit with free on-site parking Engaged Workplace: Enjoy team events, social activities, and a stocked beverage fridge Health Care Spending Allowance: Flexible support for your wellness needs
EGATE is committed to creating an inclusive and accessible work environment. We encourage applications from all qualified individuals and will provide accommodations throughout the recruitment and selection process, as required. If you require accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs.

Job Type: Full-time

Benefits:

Casual dress Dental care Vision care
Schedule:

Monday to Friday
Ability to commute/relocate:

North York, ON M3A 2P8: reliably commute or plan to relocate before starting work (required)
Application question(s):

Would you have 2+ years of experience in order fulfilment? Do you have telecom operations experience? Do you have Microsoft Dynamics experience?
Work Location: In person