Job Description

Since 1987, Z-Lite has been creating a beautiful array of quality interior and exterior residential lighting. We currently have a very exciting opportunity for an individual who has a positive and professional attitude to join our team! Z-Lite is looking for a self-motivated individual with an outgoing and friendly disposition. If you are a cheerful individual with willingness to learn and take on new challenges, we would love the opportunity to meet with you!

Salary:

$20 to $22 hourly for 40 hours per week

Anticipated Start Date

: As soon as possible

Terms of Employment:

Permanent Full-Time

Employment Conditions

: Day

Language

: English

Education

: Secondary (High) School Graduation Certificate or equivalent experience.

What is the opportunity?

To join our team as an Order Desk Specialist you will be the main point of contact for all customer needs. Assisting with placing orders, resolving issues, providing support. Our Order Desk specialists are a key element of our business.

What will you do?

- Act as the first point of contact for all types of service requests by phone and email

- Data Entry - entering customer orders, updating customer accounts

- Determine customers needs and provide appropriate assistance ensuring the customer is provided with an excellent customer service experience

- Learn the product line and gain knowledge in how lighting works

- Build and maintain exceptional customer experiences

- Handle customer issues by providing solutions in a timely manner

- Investigate claims and damages

- Learn and understand defective and warranty policies and process claims

- Issue return authorizations

To be successful in this role, you must have:

- Exceptional communication skills including writing skills with attention to detail and grammar

- Experience handling customers over the phone and by email

- Ability to multitask and adapt to changes quickly

- Impeccable telephone mannerisms

- Strong analytical and problem-solving skills

- Strong technical understanding and the ability to learn new programs

- High proficiency in Microsoft programs, especially Outlook

- High attention to detail

- Display a high degree of integrity and patience

- Willingness to take ownership of success and failures

- The ability to accept feedback and grow from it

- Think creatively and out of the box to solve complex issues

- Ability to organize simultaneous tasks

- Ability to work in a fast-paced environment and meet deadlines

Our ideal candidate

takes pride in their work, wants to learn and grow. They have customer service experience, administrative experience or data entry experience and want to build on these skills. They want to work in an environment where excellence is encouraged and noticed and where they will carry a large responsibility in ensuring customer satisfaction. They look forward to working hard as an important contributing member of a team.
Job Type: Full-time, in person

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person