Job Description

Dekora Album Co, based in North York, is seeking a highly detail-oriented and proactive Order Coordinator to manage the full lifecycle of custom client orders from initial inquiry through to final delivery.

This office based role involves processing orders, printing fine art prints (primarily professional photographers' work), and conducting meticulous quality inspections.

You will serve as a key liaison between clients, production teams, suppliers, and shipping partners to ensure every order is handled accurately and efficiently, with clear, professional, and confident communication, both written and over the phone.

Strong organizational skills, follow through, and client focused service are essential to maintaining the high standards our professional clients expect.

Responsibilities :

Process and manage client orders from entry to delivery with accuracy and attention to detail.
Review files, prepare for printing or submit to suppliers; print and inspect fine art pieces.
Generate shipping labels, coordinate dispatch, and follow up on delivery issues or claims.
Communicate clearly with clients and internal teams via phone and email.
Maintain order tracking, perform end-of-day checks, and support general workflow tasks.
Handle additional administrative or related tasks as assigned.

Key Accountabilities :

Detail oriented with strong accuracy.
Clear, fluent communicator (phone & email).
Organized, calm under pressure, and tech-savvy.
Service focused with order or logistics experience.
Ensure timely, accurate processing and team coordination.

Requirements :

Strong attention to detail and ability to follow instructions carefully.
Fluency in spoken and written English (client communication is part of this role).
Excellent organizational skills and a proactive mindset.
Willingness to learn and take ownership of the order process from start to finish.
Previous experience in customer service, order processing, logistics, or administrative support is a bonus -- but not required.
Please, NO phone calls for this job inquiry.

We appreciate all expressed interest in this position, however, only the candidate selected for interview will be contacted. Dekora Album Co. is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: $19.00 per hour

Expected hours: 37.50 per week

Additional pay:

Bonus pay Overtime pay
Benefits:

Casual dress Dental care Extended health care Life insurance On-site parking Vision care
Schedule:

Monday to Friday
Application question(s):

You receive the following order confirmation:
Client Name: Sarah McAllister
Product: Linen Photo Album, 12x12
Shipping Address: 456 Queen St. W., Suite 900, Toronto, ON
Email: sarah.mcallister@example.com

You then receive a message from Sara McAlister asking to confirm her order for a 10x10 Leather Album.
What would you do next, and why?

You realize you made a small mistake on an order that hasn't shipped yet. It may go unnoticed. What do you do? You're working on the following tasks. Which would you handle first and why?
A. Print a shipping label for an urgent order.
B. Correct a client name typo that appears on an invoice.
C. Pack an order scheduled to ship in three days.
D. Confirm a payment that was marked "Pending" in the system.

Work Location: In person

Application deadline: 2025-05-27