Job Description

Job Summary

We are seeking a detail-oriented and proactive Order Administrator to join our dynamic team. The ideal candidate will play a crucial role in managing customer orders, ensuring accuracy, and providing exceptional service. This position requires strong communication skills and the ability to analyze customer needs effectively. The Order Administrator will serve as a key point of contact for customers, facilitating smooth order processing and enhancing overall customer satisfaction.

Working Hours are from 7am to 4pm (Sunday to Thursday)

Responsibilities

Process customer orders accurately and efficiently, ensuring all details are captured correctly Communicate with customers regarding order status, delivery timelines, and any potential issues Maintain organized records of orders, customer interactions, and follow-up actions Provide exceptional customer service through effective phone etiquette and professional communication Collaborate with sales teams to support order fulfillment and address any discrepancies Assist in training new staff on order processing procedures and best practices Review and issue sales/sales return credits Invoicing and filling Report Preparation Other duties as assigned

Experience

Proficiency in English is required Strong analytical skills with the ability to assess customer needs and recommend appropriate solutions Excellent communication skills, both verbal and written, with a focus on clear and effective interaction Familiarity with upselling techniques and strategies to enhance customer engagement Demonstrated ability to work in a fast-paced environment while maintaining attention to detail
Join our team as an Order Administrator where your contributions will directly impact our customers' experiences!

Job Type: Full-time

Pay: $17.60-$18.50 per hour

Benefits:

Company events Dental care Discounted or free food Extended health care Life insurance On-site parking Vision care
Work Location: In person